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Drive not recognized by XP installer

I have a gateway machine that came with VISTA loaded and I decided to go back to XP Pro.  The laptop has only one WD Sata drive; using LINUX I deleted the NTFS partitions that had VISTA on it so the drive should be clean.  Now, when I try to install XP PRO the installer says that it cannot detect any hard drive on the computer.  I have gone out to the western digital site and tried many different drivers by slipstreaming them into the XP installer with no luck.  I'm sure I'm not the only person who has had this problem, Please, I need help.
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Lapp7660
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Lapp7660
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1 Solution
 
warrenbucklesCommented:
Hello Lapp7660:

You probably need to zero-fill your drive.  This is the recommendation from the WD site:

"Western Digital provides software utilities that can erase all the data on a hard drive. Writing zeros to a drive is recommended any time an operating system is to be reinstalled on a boot drive or whenever a blank drive is desired."

Use the 'Data Lifeguard Tools' for your specific drive.  The utility can be downloaded here:

http://support.wdc.com/download/index.asp

wb
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KCTSCommented:
Windows XP does not recognise some SCSI and SATA drives 'out of the box' since they postdate XP. You need to press F6 during the install procedure when prompted and supply the disk friber so that XP can see the disks. You need to find and doenlaod the disk driver for your particular machine. Windows XP normally expects the driver to be supplied on a floppy disk - if your machine does not have a floppy disk see http://news.softpedia.com/news/Install-Windows-XP-On-SATA-Without-a-Floppy-F6-47807.shtml
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BrughCommented:
Is your Hardware configuration XP Compatible?  
Do you have the Gateway XP Pro Media or is it a different OEM copy of XP?
Did you delete the recovery Partition on the lapop?
Have you gone through Gateway Support to find the correct driver for use with XP?  You may need a BIOS upgrade inorder to install XP.




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ClawfootSupplyCommented:
Sounds like Linux may have reformatted it in a format that Windows can't see.

Try loading it up in Linux again and reformatting it in NTFS.
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KCTSCommented:
... I say again... Windows XP does not recognise some SCSI and SATA drives 'out of the box' since they postdate XP. You need to press F6 during the install procedure when prompted (Press F6 to provide SCSI or RAID driver) and supply the SATA disk driver so that XP can see the disks.

You need to find and download the disk driver for your particular machine from the manufacturers web site. Windows XP normally expects the driver to be supplied on a floppy disk so if you have a floppy disk then doenload the driver and extract it to the floppy disk. Put the XP CD in the drive, boot from the CD and at the prompt press F6 and insert the disk - if your machine does not have a floppy disk see http://news.softpedia.com/news/Install-Windows-XP-On-SATA-Without-a-Floppy-F6-47807.shtml
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Jeff BrownGlobal Helpdesk SupervisorCommented:
Listen to KCTS  hes got it dead on.   Its not the drive its not recognising its the drive controller.   Some bios's also have an option to take the drive controller out of sata native mode and put it in compatibility mode which xp should recognise.  BUT THE WAY TO DO IT   is to hit the f6 and add the driver for the controller
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Lapp7660Author Commented:
Where can I find the correct BIOS upgrade for the laptop ?  Gateway wasn't much help but maybe I will try them agian and a different technician may be more helpful.  I've already tried many of the western digital drivers but none worked (both using the F6 option and slipstreaming the drivers).  When I reinstall Vista the machine sees the drive.  Doesn't this sound like a BIOS problem or just an issue of slipstreaming the correct SATA driver ?

Dan
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BrughCommented:
yea, that's strange, especially since you have tried the F6 route during setup.  Are you slipstreaming cause you don't have a floppy drive?

Perhaps attaching an extrenal floppy and loading a floppy with the sata drivers?  Is that a possibility?

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Lapp7660Author Commented:
No, slipstreaming so I have everything in one place if I ever need to reload XP again.
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qz8dswCommented:
Actually it's not strange at all.
KCTS hit the nail on the head.

You might have a WD SATA Drive, BUT what is the SATA controller?
Thats the driver you need for XP.
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KCTSCommented:
Its not a BIOS issue its the SATA driver problem - If your computer was supplied with Vista Pre-installed it could be that the manufacturer has not produced any XP drivers in which case you could try and locate a generic driver.

Alternativly it could be that you have not downloaded the correct drivers or have not included them on the CD properly.

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Jeff BrownGlobal Helpdesk SupervisorCommented:
ITS NOT A WD driver
its a driver for the sata controller on the motherboard that the wd drive plugs into.  This is a driver you would have to get from gateway.

post the model of the laptop and i'll give you a link to what you need
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Lapp7660Author Commented:
The model number is Gateway MX8711 1.6 GHZ intel pentium Dual Core laptop
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tkac1josCommented:
KCTS is correct, we rollout multiple hardware devices where I work, and if the Mass Storage Driver is not on the slipstream/WinPE environment disks, you have to load them manually. wildstar10 is steering you in the right direction. That is the correct driver for your laptop. I have loaded those Intel Mass Storage "Unified" drivers before... They are a pain to get loaded onto our PRE-install environment disks (BartPE), but we are seeing more and more of them each day. And once they're on, they are a god-send.
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thstephCommented:
Hmmmm, it sounds like if you are trying to install WINXP SP1 and not SP2. Do you have the drivers for your SATA HDD. Try loading them while loading the setup of Windows XP (SP1). I think tha SP2 comes with almost all the drivers of SATA HDD.

Regards.
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thstephCommented:
I recommend the drivers of wildstar10!
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qz8dswCommented:
I agree with the recommendations about. KCTS was correct, wildstar10 got the driver you need from what I can see.
@thsteph - It's not SP1 or SP2 or no SP.
I have a slip streamed XP CD right up to date including all post SP2 hotfixes. It does not see my SATA drive unless I insert a SATA driver for the controller into the slip stream.
XP natively just does not know about the hardware for new machines in now days.

Most other things (Video sounds, network) it can take a good guess at, but if it can't see the hard drive it's stuffed right from the start.

Terry
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Lapp7660Author Commented:
Thank you KCTS !  You wou know where I can find the etere right on and that got XP installed.  Now, do you know where I can find the Ethernet controller, Mass Storage controller, Network controller, PCI Device, SM Bus Controller, and the video controller drivers for that model Gateway I would be all set.  Thanks.

Dan
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Jeff BrownGlobal Helpdesk SupervisorCommented:
goto www.gateway.com
under support you will see drivers and downloads  click that link
it will ask you for your serial number on the bottom of the laptop
then ask you for what operating system
and then you will get a list of all the xp drivers that they have avail for that system.
i will say when i was there looking for the sata controller there was very limited support for xp there.

as an alternative if  gateway doesn't have direct support for xp  you can get generaric drivers for the hardware (ONLY IF GATEWAY DOESN"T HAVE DIRECT DRIVERS FOR IT) using the DriverGuide toolkit.
http://www.driverguidetoolkit.com/
download the trial  or pay for it as it is a great utility for finding drivers.
run it and it will display a list of all the devices in your system  and links back to their extensive database of known drivers  so you can download them
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Jeff BrownGlobal Helpdesk SupervisorCommented:
also  dunno if you can go back and reallocate the points  or have an admin do it.  KCTS  should get at the very least partial credit  cause he was first one to respond with what your issue was    i was just helping you understand  what he was telling you to do.
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