Can ping but not broswe to a file server?

Posted on 2007-08-02
Last Modified: 2008-01-09
Consider a remote XP user in Europe connecting over VPN to our office in the US. The user appears ro connect ok in VPN and can ping our file server by ip address and also ping other different computers in the office.

The problem is the user can not browse to our main file server or any other computer.  Using Windows explorer it fails to access the server as  \\ which works for other VPN users.

Any idea what the problem is or how to trouble shoot?
Question by:veedar
    LVL 6

    Accepted Solution

    the user probably does not have the propper permissions
    LVL 4

    Assisted Solution

    It's look like an routing issue

    In the VPN server(the US one), you must have a specific route for the remote network (for routing to europe site)

    Without this You can ping but that's all.  

    LVL 12

    Assisted Solution

    If the user can ping the remote hosts then there is a defined route.  So that isn't the problem.  Echo request are reaching the US site and echo replies are finding their way back to the European site.

    Is the VPN node (the VPN virtual adapter in europe) picking up dhcp address?
    Are there some restrictions on the kind of traffic allowed through the VPN tunnel for this user only or is the user in the same VPN 'group' as your other remote users?

    It sounds like the VPN client is not quite configured correctly and I'd start there.  Bit difficult if you're in the US, but maybe you could ship out a new (and confirmed to be working) VPN config.
    LVL 12

    Expert Comment

    And don't forget to check the users permissions as abuckheit rightly says.

    Featured Post

    How your wiki can always stay up-to-date

    Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
    - Increase transparency
    - Onboard new hires faster
    - Access from mobile/offline

    Join & Write a Comment

    With the withdrawal of support for Windows Server 2003 this summer, many clients face the issue of moving away from their 2003 installs. There are a few options out there that many people/companies are selling. But the clients I have, haven't wanted…
    Join Greg Farro and Ethan Banks from Packet Pushers ( and Greg Ross from Paessler ( for a discussion about smart network …
    The viewer will learn how to successfully create a multiboot device using the SARDU utility on Windows 7. Start the SARDU utility: Change the image directory to wherever you store your ISOs, this will prevent you from having 2 copies of an ISO wit…
    Windows 8 came with a dramatically different user interface known as Metro. Notably missing from that interface was a Start button and Start Menu. Microsoft responded to negative user feedback of the Metro interface, bringing back the Start button a…

    733 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    22 Experts available now in Live!

    Get 1:1 Help Now