Can ping but not broswe to a file server?

Posted on 2007-08-02
Medium Priority
Last Modified: 2008-01-09
Consider a remote XP user in Europe connecting over VPN to our office in the US. The user appears ro connect ok in VPN and can ping our file server by ip address and also ping other different computers in the office.

The problem is the user can not browse to our main file server or any other computer.  Using Windows explorer it fails to access the server as  \\ which works for other VPN users.

Any idea what the problem is or how to trouble shoot?
Question by:veedar
  • 2

Accepted Solution

abuckheit earned 800 total points
ID: 19619513
the user probably does not have the propper permissions

Assisted Solution

dalton1976 earned 400 total points
ID: 19619559
It's look like an routing issue

In the VPN server(the US one), you must have a specific route for the remote network (for routing to europe site)

Without this You can ping but that's all.  

LVL 12

Assisted Solution

jahboite earned 800 total points
ID: 19623731
If the user can ping the remote hosts then there is a defined route.  So that isn't the problem.  Echo request are reaching the US site and echo replies are finding their way back to the European site.

Is the VPN node (the VPN virtual adapter in europe) picking up dhcp address?
Are there some restrictions on the kind of traffic allowed through the VPN tunnel for this user only or is the user in the same VPN 'group' as your other remote users?

It sounds like the VPN client is not quite configured correctly and I'd start there.  Bit difficult if you're in the US, but maybe you could ship out a new (and confirmed to be working) VPN config.
LVL 12

Expert Comment

ID: 19623749
And don't forget to check the users permissions as abuckheit rightly says.

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