maumau222
asked on
Control Panel - Sounds and Audio Devices Properties say "No Audio Device"
I have a Sony Viao desktop PC running Win XP SP2. Original equipment is SoundMAX Integrated Digital Audio. Sound stopped working - no audio output of any kind.
Device manager reports the SoundMAX "device is working properly" and "device enabled", but Control Panel "Sounds and Audio Devices Properties" Volume tab says "No Audio Device" and when I use trouble shooting and click on "Volume Control" error message says " There is no active mixer devices available. To install mixer devices go to Control Panel, click Printers and Other Hardware, and then click Add Hardware.
There is no such category in Control Panel. Under Printers and Faxes there is no place to click Add Hardware (there is an Add Printer button). When I select the Add Hardware category in Control Panel the wizard does not find any new devices and does not offer a chance to install a volume control.
I installed a new Xtreme Sound 5.1sound card. In device manager (I disabled the SoundMAX card) After installing hardware and drivers I went to the Control Panel Sounds and Audio Devices Properties - Audio tab reports "No Playback Devices." Under the HArdware tab I seclect the Xtreme Sound and playback made sure it is enabled.
No Cigar! I'm missing something or there is a hardware/software fault somewhere in the system. I've spent about 4 hours on this now with no change at all to the original problem - no sound effects, no audio period. HELP!
Device manager reports the SoundMAX "device is working properly" and "device enabled", but Control Panel "Sounds and Audio Devices Properties" Volume tab says "No Audio Device" and when I use trouble shooting and click on "Volume Control" error message says " There is no active mixer devices available. To install mixer devices go to Control Panel, click Printers and Other Hardware, and then click Add Hardware.
There is no such category in Control Panel. Under Printers and Faxes there is no place to click Add Hardware (there is an Add Printer button). When I select the Add Hardware category in Control Panel the wizard does not find any new devices and does not offer a chance to install a volume control.
I installed a new Xtreme Sound 5.1sound card. In device manager (I disabled the SoundMAX card) After installing hardware and drivers I went to the Control Panel Sounds and Audio Devices Properties - Audio tab reports "No Playback Devices." Under the HArdware tab I seclect the Xtreme Sound and playback made sure it is enabled.
No Cigar! I'm missing something or there is a hardware/software fault somewhere in the system. I've spent about 4 hours on this now with no change at all to the original problem - no sound effects, no audio period. HELP!
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that should have stated open device manager then VIEW show hidden devices.
ASKER
To all - My sincere thanks for your help. In the end I had to do a repair reinstall of XP. I then encoutered the "Windows security updates failed" dragon but found the agent software and overcame that.
The on-board sound card now works and I've decided to ditch the Diamond card as I am really tired of messing with this. Sound id sound, sort of, and it is sweet indeed to hear anything coming form this beast.
In conclusion, seems this is a problem that occurs when upgrading to XP SP2. I tried all the solutions proposed and finally had to reinstall. btw Forgotten, I did check the services as you suggested. The Windows sound service was running. I tried disabling and restarting but no cigar.
Expert Exchange is the best investment I have ever made. Thanks again!
The on-board sound card now works and I've decided to ditch the Diamond card as I am really tired of messing with this. Sound id sound, sort of, and it is sweet indeed to hear anything coming form this beast.
In conclusion, seems this is a problem that occurs when upgrading to XP SP2. I tried all the solutions proposed and finally had to reinstall. btw Forgotten, I did check the services as you suggested. The Windows sound service was running. I tried disabling and restarting but no cigar.
Expert Exchange is the best investment I have ever made. Thanks again!
wow it is a pleasure to have assisted you wish I could have done more.
Thank you very much.
Regards Merete
Thank you very much.
Regards Merete
ASKER
I have followed all suggestions and found one thing to be consistent; regardless of whether the on-board or PCI slot sound card is installed, with correct drivers and the indication that "this device is working correctly" and hardware showing up under the "hardware" tab in Control Panel "Sounds and Audio Devices" properties, the following remains consistent:
1/ In Control Panel "Sounds and Audio Devices" properties under the "Volume" tab it says NO AUDIO
DEVICE and the volume slider is greyed out
2/ When I run DxDiag I receive a warning that "DxDiag has detected there may e a problem accessing
Direct 3D", and would I like to bypass Direct 3D this time. If I say NO, the system crashes. If I say
YES and look under the SOUND tab, no sound devices are listed, and in Notes it says "No sound
card was found. If one is expected you should install a sound driver provided by the hardware
manufacturer.
I am wondering whether there is a board level driver that is missing, and therefore the sound card (either on-board or PCI monted) is not being seen?