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DAT72 Tape drive will not read tapes

I have a Seagate DAT72-052 SCSI tape backup drive with an Adaptec SCSI Card 39160/3960P Ultra 160 SCSI in a Dell Poweredge 700 Server with SBS 2003.  I can see the tape drive in device manager and the SCSI card but when I put in a tape I cannot see it in RSM Media.  The backup will not run on NT backup or with Veritas.  NT Backup says "Required Media Missing. There is no free media available with the selected type.  Add unused media or click Cancel to end the operation.  Note: It may take up to 60 seconds to recognize the new media."  I also used to see the seagate drive in RSM library and it had a red x beside it so I deleted it out of library and tried to re add it but cannot.  Still will not see the tapes. Also the SCSI card shows up twice in device manager.  Also deleted the card and the tape drive out of device manager and re-added both drivers back in but still no luck.
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bsj1170
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bsj1170
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1 Solution
 
Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
I'm afraid that your problem may be caused by you attempting to use both NT Backup and BackupExec with the same tapes.  They code things differently and can cause these issues.

You can try to run an Unmanaged NT Backup which should reformat the tape.  See http://support.microsoft.com/kb/239892 for instructions.

Then, try cleaning the tape drive to see if that helps... and use new tapes if you have them.

You might have to uninstall BackupExec and then use new tapes though in order to get this cleared up.

Jeff
TechSoEasy
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
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bsj1170Author Commented:
I'm not trying to use both backup programs to backup, I'm just trying to get any program to work.  The problem is that I cannot see the tape in RSM.  I cannot see the tape to do anything with it.  This tape drive has never been used, I just cleaned it, and all the tapes are brand new and I have tried several new tapes in it and none of them show up in Removable Storage Manger under Media.  Still need help with this.  I really think that the tape drive is defective but how do you know for sure it's the tape drive.  The drive has never been used but the enviroment is very, very dusty and I think it may have ruined the tape heads.  How do you test a tape drive?
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bsj1170Author Commented:
Wanted to also say that the server is 2 to 3 years old and sat in this bad enviroment for this long not being used.
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
Ah... I didn't realize that you hadn't ever gotten the tapes to work.

Well... unfortunately this is a good example of why I never use Tape Backup!

Have you downloaded and installed the latest drivers for the tape drive?  That would be the first thing to do.

Then, if you're using a SCSI PCI Card to attach it, you should make sure that the card's drivers are up-to-date.  You can also then try to connect it to a PC instead and see if you get any action out of it there.

Otherwise... get yourself 3 x 2.5" 160GB USB Hard drives and ditch both the tape drive and BackupExec.  The built-in SBS backup does a pretty decent job on it's own.

Jeff
TechSoEasy
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