Solved

External Call Forwarding Problem on Norstar, possible related to a hunt group

Posted on 2007-08-03
6
1,701 Views
Last Modified: 2013-12-27
Hello All,

I am not sure if this is the right place for this, but am desperate for assistance with this issue. I have just started at a company with a Norstar MICS system running 4.1 and have been asked to setup a small office with the option of the users forwarding their phones to an external number. I know I can do this by programming two buttons, one for forwarding, and one for an external autodial number. I tried this on their phones, and it seems to program right, but the calls do not forward. Instead, they go into a hunt group. I have removed these members from the hunt group, but it still doesn't forward to an external number.  What is does now is ring somewhere in that office, but not at their desk, and not on the number it is set to forward to.  I have removed every member of the hunt group, and it now shows up as no members, but am wondering if I need to somehow 'erase' the hunt group itself.  I currently do not have remote access into the system, and am calling a user and walking him through the menu options on his handset. If I do need to 'erase' the hunt group I would certainly appreciate someone telling me how to do so.  I am also open to any other suggestion that would accomplish my goal.  Just to state again, the local users would like to be able to easily forward their individual desk phones to their respective mobile phone numbers while out of the office, and cancel this when they come back in.  The users are not technical, and I was looking for an easy solution of programming one button to initiate forwarding, and another button with an external autodial number (the respective user's mobile).  This would then make it easy to cancel by just pressing the 'cancel' button when they were back in the office.  I appreciate any and all help and am open to other solutions that would achieve the desired result. Thank you for your time.

-J
0
Comment
Question by:5253h
  • 2
6 Comments
 
LVL 7

Accepted Solution

by:
keneso earned 250 total points
ID: 19634381
0
 
LVL 4

Assisted Solution

by:daniel8193
daniel8193 earned 250 total points
ID: 19663993
Silly Question - do you need a 9 in the speed dial numbers?  - Its not just dialing the 0 and ringing a Operator hunt group ?
0
 
LVL 4

Expert Comment

by:daniel8193
ID: 20304874
Isn't  a 50/50 split would be in order here ?  who would want to admit missing the 9 out ?
0
 
LVL 1

Expert Comment

by:Computer101
ID: 20331433
Forced accept.

Computer101
EE Admin
0

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
FusionPBX Creating a load balancing system 2 121
business account would work BUT i do not want to use business account 2 96
SSD mSata 250GB 37 97
Change name on 7940 Cisco UM 10 59
Phishing is at the top of most security top 10 efforts you should be pursuing in 2016 and beyond. If you don't have phishing incorporated into your Security Awareness Program yet, now is the time. Phishers, and the scams they use, are only going to …
Healthcare providers, insurance companies and other covered entities trust eFax Corporate to transmit their most sensitive documents. eFax Corporate can help your organization implement a HIPAA compliant cloud faxing solution.
The Bounty Board allows you to request an article or video on any technical topic, or fulfill a bounty request to earn points. Watch this video to learn how to use the Bounty Board to get the content you want, earn points, and browse submitted bount…
Articles on a wide range of technology and professional topics are available on Experts Exchange. These resources are written by members, for members, and can be written about any topic you feel passionate about. Learn how to best write an article t…

679 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question