External Call Forwarding Problem on Norstar, possible related to a hunt group
Posted on 2007-08-03
I am not sure if this is the right place for this, but am desperate for assistance with this issue. I have just started at a company with a Norstar MICS system running 4.1 and have been asked to setup a small office with the option of the users forwarding their phones to an external number. I know I can do this by programming two buttons, one for forwarding, and one for an external autodial number. I tried this on their phones, and it seems to program right, but the calls do not forward. Instead, they go into a hunt group. I have removed these members from the hunt group, but it still doesn't forward to an external number. What is does now is ring somewhere in that office, but not at their desk, and not on the number it is set to forward to. I have removed every member of the hunt group, and it now shows up as no members, but am wondering if I need to somehow 'erase' the hunt group itself. I currently do not have remote access into the system, and am calling a user and walking him through the menu options on his handset. If I do need to 'erase' the hunt group I would certainly appreciate someone telling me how to do so. I am also open to any other suggestion that would accomplish my goal. Just to state again, the local users would like to be able to easily forward their individual desk phones to their respective mobile phone numbers while out of the office, and cancel this when they come back in. The users are not technical, and I was looking for an easy solution of programming one button to initiate forwarding, and another button with an external autodial number (the respective user's mobile). This would then make it easy to cancel by just pressing the 'cancel' button when they were back in the office. I appreciate any and all help and am open to other solutions that would achieve the desired result. Thank you for your time.