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All Office 2003/2007 files are loading slowly.

I have a new Dell Latitude D620 with 2.33 GHz Processor, 2 GB RAM, with Windows XP Professional. The laptop arrived with Office 2007 Professional installed, but regardless if I use Office 2003 or 2007, if I open any files in Office, the files take about 30 seconds to open. If I open just the application, it opens immediately. If I open files from other applications, such as Adobe Acrobat, the files open immediately. What is causing the delay when opening Office files and how can I fix this issue?
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byrianr
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byrianr
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1 Solution
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byundtCommented:
Hello byrianr,

By far, the most common cause of long delays in the File...Open dialog when you click the arrow to the right of the folder selection field is one or more mapped drives that are temporarily disconnected, have been moved or are no longer existent. This same issue may also cause a significant delay in opening and saving Excel files. http://support.microsoft.com/kb/313937/en-us     Excel 2002 & 2003

If your computer temporarily loses its network connection, then that will cause a long delay. The cure for this problem is a registry tweak: http://support.microsoft.com/kb/833041/en-us      Excel 2003

Norton Anti-Virus Corporate Edition 7.x http://support.microsoft.com/kb/329309/en-us       Excel 2002 & 2003

Workbook previously saved in Excel 97 gets fully recalculated http://support.microsoft.com/kb/210162/en-us     Excel 2000, 2002, 2003
You use a VAX drive. Cure is a registry tweak: http://support.microsoft.com/kb/831024/en-us        Excel 2003

Regards,

Brad
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byrianrAuthor Commented:
It appears it was related to the NIC. When the NIC is disabled, there is no delay. We are working with Dell on the firmware versions on the NIC and Dell has replicated the problem on their end.
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byrianrAuthor Commented:
Wow, thanks. I appreciate that. I was not sure how that was going to work. I will indeed post back. This might be something others would be seeing.
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byrianrAuthor Commented:
Dell has decided to replace the motherboard on the laptop.
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byundtCommented:
If a new motherboard fixes the problem, could you post your success in this thread?

Thanks.

Brad
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