Posted on 2007-08-03
Last Modified: 2013-11-14
I have a SANS that someone just setup out of the box

I cannot get a hold of this someone. Knowing nothing about SANS I will try and explain w hat I have setup so far.

One bank of drives is working, the other side is not. Just an Amber blinking light on the front panel on the front side.

Both Ethernet cables are connected to the switch via ISCSI and blinking but since one side is not being detected on the Operating System I went ahead and stuck an Ethernet port into the port with the picture of a tool on it called the management port and went to the switch. After this I ran special detection software. I guess it does a ping sweep for the new IP. But the light never comes on on the management port so the their is no connection.

This is where I am stuck. No blinking light on the management port. I don't know how else I can get the OS to detect the drives or configure it.

Any help is appreciated
Question by:snyderkv
    LVL 4

    Expert Comment

    What kind a swhich do you have they mignt need a 1 gig connection..  I had a similar problem on Mass storage .. Other wise it could be a dead network card on the SANS...

    Author Comment

    I don't know but I will find out

    I don't see how it could be these issues because they are currently backing up to one side. The other side even has a light on the ethernet port. Just don't see the drive, It flashes orange in the front with no blue light. Also, the management ports do not work when you plug them into the switch.

    Any ideas?
    LVL 30

    Accepted Solution

    Is this the same issue that you raised this question about: ?

    An orange light on the front panel means that array has an error - such as a failed disc or something more serious. Look for a second orange fault LED somewhere on the system - that will give you some indication of what's going on.

    The port with the spanner symbol is almost certainly the serial port. The 4 iSCSI ports are in two pairs, situated below the PSU fans. The management LAN ports are on the bottom-most row of ethernet ports. The port to the furthest right is the management LAN for SPA, and the second from the left is the management port for SPB:
    |                                                          |
    |                                                          |
    |    I I                 I I            P                |
    |           S M                       SM              |
    I = iSCSI port
    S= Serial port
    M = Management port
    P = Power supply sense port
    The group of ports on the right are for SPA, the group on the left are for SPB.

    It would then be worthwhile working through the installation procedures available here: where you can generate a customised document by clicking on the 'Install' link. You may also find the FAQ's helpful:

    Assisted Solution

    Both management ports should be plugged into the network for proper management of the AX150. When initializing for the first time make sure the initialization tool is run on a system that is on the same subnet as the management ports, otherwise it won't detect it. Once initialized you should be able to access Naviexpress from anywhere on the network and see what issues there are.

    Use the Navisphere Server Utility on each server attached to the AX storage system. First use the Navisphere Server Utility to register the server host bus adapters (HBAs) with the AX-Series storage system to give the attached server access to the storage system data.

    The Serial port (with the tool next to it) can be used to troubleshoot by making a PPP connection via a serial cable. This is useful if the network is down or if you want to troubleshoot an AX that has trouble booting.

    Hope this helps.
    LVL 1

    Expert Comment

    Forced accept.

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