Volume Shadow Copy Service (VSS) task will not run once it is set up and enabled.

Posted on 2007-08-03
Last Modified: 2010-10-13
Volume Shadow Copy Service (VSS) task will not run once it is set up and enabled.


Server info:  Windows 2003 SP2, Dell PowerEdge 1800, 512mb, dual Xeon 3.0, Remote site DC and file server.


I have a Windows 2003 SP2 server with VSS enabled and set to run Mon to Fri @ 10am, 1pm & 4pm.  The shares amount to around 40g of data total.  Once I set up VSS and have enabled it the only way to get it to make a shadow copy is by clicking the Create Now button from the Shadow Copies tab of the Local Disk Properties.  I can at any time click the Create Now button and it will run.  However the scheduled task never runs, I have tried deleting and recreating the tasks as well as disabling shadow copies, rebooting the server and recreating them from scratch with no success.   I have also checked scheduled tasks in the control panel and here is what information I have from there.  The task is there.  The name for the task is ShadowCopyVolume{b933ee00-0a84-11da-84df-806e6f6e6963}.  The Schedule says Multiple scheduled times.  Next run time is 1:00pm and that is correct.  Last Run Time is Never (does not look good).  Status is COULD NOT START (not a good sign either).  Last Result is 0x0 and Creator is administrator.  Also when I try to open the task I get the following error. General page initialization failed. The specific error is: 0x8007000d: The data is invalid. An error has occurred attempting to retrieve the account information. You may continue editing the task object, but will be unable to change the task account information.  I would appreciate any help on this since the server is a remote site DC I would hate to have to rebuild it.
Question by:chas716
    LVL 10

    Accepted Solution

    In a domain controller local accounts is no longer available, reschedule the task using a domain account.

    See also "The attempt to retrieve account information for the specified task failed" error message when you use Task Scheduler to schedule volume shadow copy to run in Windows Server 2003"

    LVL 2

    Expert Comment

    Chiming in on this, i now have 4 2003 SP2 servers doing the exact same thing.
    LVL 2

    Expert Comment

    Try this...  disable the volume shadow copy on all drives > go into the control panel > scheduled task > make sure the task is gone.  Reboot the server > re-enable vss on the drives > go back into the scheduled task and run the shadowCopyVolume task > should work.

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