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Help debugging logon process

Posted on 2007-08-03
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Last Modified: 2008-01-09
I am trying to locate some holdup points in a slow network logon process. There are a few areas in the log where I can see it being held up, but now that I have this I am not sure where to look and troubleshoot it.

Does anyone recognize the processes listed below and know where I can look to try and address this issues:

USERENV(17b4.a44) 03:40:41:644 LibMain: Process Name:  \??\C:\WINDOWS\system32\winlogon.exe
USERENV(17b4.a44) 03:40:47:535 LoadUserProfile: Yes, we can impersonate the user. Running as self

USERENV(1fc.228) 03:40:30:753 ReleaseClientContext_s: Releasing context
USERENV(1fc.228) 03:40:30:753 MIDL_user_free enter
USERENV(17b4.a44) 03:40:41:644 InitializePolicyProcessing: Initialised Machine Mutex/Events
USERENV(17b4.a44) 03:40:41:644 InitializePolicyProcessing: Initialised User Mutex/Events

USERENV(17b4.17fc) 03:40:48:316 ApplyGroupPolicy: Leaving successfully.
USERENV(12d8.145c) 03:40:48:394 LibMain: Process Name:  C:\WINDOWS\system32\userinit.exe
USERENV(17b4.a44) 03:41:48:644 IsSyncForegroundPolicyRefresh: Synchronous, Reason: policy set to SYNC
USERENV(17b4.b58) 03:41:48:644 IsSyncForegroundPolicyRefresh: Synchronous, Reason: policy set to SYNC

The slow logon is happening for all users, both general domain user and admins. Logon is happening on a Citrix server and this is where I generated the log that identified these holdup areas. The slow logon also exists if you logon to the Citrix server console.

So where do I look now?
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Question by:zefon
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LVL 23

Expert Comment

by:Erik Bjers
ID: 19626384
Are you using roaming profiles?  If you are that is your problem, as loading roaming profiles can take some time.

eb
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LVL 23

Expert Comment

by:Erik Bjers
ID: 19626390
Are you using roaming profiles?  If you are this is your problem, as they can take some time to load.

eb
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Author Comment

by:zefon
ID: 19627007
No roaming profiles
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LVL 23

Expert Comment

by:Erik Bjers
ID: 19627647
I don't know if it will do anything for you but defrag the drives, a fragmented local profile can take some time to load.

Also check the startup items, and scripts to make sure nothing you do not need is loading.

eb
0
 

Author Comment

by:zefon
ID: 19627838
negative on defrag. Startup items look basic, nothing unusual.

I can confirm that duing the process that hangs for 1 minute, what the user sees on the screen is "applying policymaker registry policy"

We do use policymaker, but again, I don't see anything unusual and not sure when to look and find what setting is causing this.
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LVL 23

Expert Comment

by:Erik Bjers
ID: 19628156
Is it posible someone installed pilicy maker?  Ccheck add remove programs
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Author Comment

by:zefon
ID: 19628266
Yes. I said we use it. It is on all our systems.

Been using it for a couple years. The hang problem just started about 2 weeks ago.
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LVL 23

Expert Comment

by:Erik Bjers
ID: 19628418
Sorry missread, thought you said did not use it.  I'm not familure with it so I don't know how much I can help but I think this is the source of the problem.  Have you made any changes to it's settings latley?   You may also want to see if the maker has a FAQ/ KB for help.

eb
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Author Comment

by:zefon
ID: 19630169
No changes I am aware of other than installing the latest MS updates, which certainly could be the cause

I was hoping maybe someone using Policy Maker might have had some experience in dealing with this and what they are doing to resolve it.
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Accepted Solution

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Erik Bjers earned 2000 total points
ID: 19630817
Never rule out MS updates, uninstall the latest updates on one computer and see what happnes.  If it solves it you know your problem.

eb
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Author Comment

by:zefon
ID: 19856292
The solution here turned out to be MS Updates.
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