mikedotm
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ActiveSync not deleting messages in Outlook automatically
We are running Exchange 2003 SP2 and have a number of phones using Mobile 5.0 getting email using ActiveSync. I noticed that when a user deletes a message on their phone, it stays in the Inbox in Outlook until one of two things. 1) The user receives another new email at which point the new email goes to the phone and the previously deleted message leaves the Outlook Inbox. or 2) The user initiates a Send/Receive from the phone which removes the mssage in Outlook.
Isn't the message supposed to delete itself from Outlook automatically when the user deletes it on the phone? Also, how do I tell which version of ActiveSync I am running on my Exchange server. They are no management utilities to see what is going on.
Isn't the message supposed to delete itself from Outlook automatically when the user deletes it on the phone? Also, how do I tell which version of ActiveSync I am running on my Exchange server. They are no management utilities to see what is going on.
ASKER
So what you are saying is other than a manual sync, or the arrival of a new message, deleted items on the phone do not automatically remove themselves from Outook. How about the Active Sync version? Is there such a thing. There little to no management function within Exchange for Active Sync. How do I know if I have the latest version?
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Thanks Mike.
Let me know how that works for you.
Let me know how that works for you.
ASKER
OK. Thank you for your help.
This makes sense because when I check my email on my desktop in Outlook (through IMAP as well), the messages stay on there (although they have a line through them indicating 'marked for deletion') - but since IMAP is a somewhat 'hosted' account like Exchange is - the message is not deleted until I hit 'Purge all marked for deletion' - which I believe is the same thing happening on the Exchange client on the phone.
The message technically is not deleted until it syncs back up with the Exchange server - actually tells it to delete it from the actual account's mailbox - and let's the phone know it deleted it.
If you/they were using POP3, which actually downloads the email of course and is not a hosted and 'synchronized' account like IMAP and Exchange, then that would be totally different. It would be immediately deleted because it has already been permanently downloaded to the phone.
Hope this helps.