We have a claims department of 3 users. They each have a mailbox on our Exchange 2003 SBS. Management just told me that I need to create a "claims" mailbox, so people can email firstname.lastname@example.org. Everyone in the claims department needs to have access to. I decided to just have the claims mailbox opened on the three claims department members, so they'd all have access to it straight from their Outlook, to check new emails, etc.
What I did:
First, I created a "claimsdepartment" global security group, made the three claims department staff as members of that group, then created a "claims" user, mail-enabled, and in Userproperties --> Exchange Advanced --> Mailbox Rights, I gave the "claimsdepartment" group the 'allow' permission for everything except "associated external account", which it wouldn't let me do. I then logged in as the three claims department staff, and added the mailbox in Exchange as Tools --> Email Accounts --> Change existing account --> More settings --> Advanced, and then added "claims" in the "open these existing mailboxes" field. This worked just fine... All three of them now had the "claims" mailbox opened below their individual mailbox. They could all view incoming emails just fine.
If an email comes in, and claim staff member #2 replies to the email, the email will show as 'replied' on the other two claims staff member's outlooks, but it doesn't show WHAT the reply WAS, which is CRUCIAL for this department. The reason it doesn't show why, is because when that user replies to the email, they send it as THEMSELVES, so if, for instance "Kim" replies to the email, it goes to Kim's "sent items", instead of the "claims" sent items.
I thought perhaps giving them send-as permission would do it, so i went to the Exchange General tab of the "Claims" user AD object, and gave them send-as permission, but that just means the email is sent "Kim on behalf of Claims", and the email still goes into Kim's 'sent items'.
What I need:
I need for any email that they reply to in the "claims" mailbox, to go to the "claims" sent items, so that anyone else in the claims department can look and see what the reply to a claim email was.
What can i do? Someone please help.