Dell Laptop CD-RW/DVD won't read any CDs

Posted on 2007-08-03
Medium Priority
Last Modified: 2013-11-17
I have a Dell Precision M50 which is running XP Professional. The CD-RW/DVD will not read any CDs. It spins slowly, makes a clicking sound, then stops. It reads DVDs fine. I've uninstalled it, rebooted, and had XP reinstall it but it still doesn't want to work. I tried updating the Windows driver with a newer M50 driver from the Dell web site but could not get it to install.

Any suggestions would be greatly appreciated.
Question by:trek2100
LVL 39

Expert Comment

ID: 19629741
Have you recently installed any copy or burning software? Sometime updates will not help, but a system restore would do better if you run it back to sometime that you knew it worked.

Author Comment

ID: 19629779
No, I haven't installed any burning or copying software and I did try a system restore but haven't had any luck.
LVL 39

Expert Comment

ID: 19629946
Fill in the form and get your FREE NFR key NOW!

Veeam is happy to provide a FREE NFR server license to certified engineers, trainers, and bloggers.  It allows for the non‑production use of Veeam Agent for Microsoft Windows. This license is valid for five workstations and two servers.

LVL 34

Expert Comment

ID: 19629958
Test it outside the os by either booting to a cd(os cd or driver and utilities cd) or booting to the diagnostic partition(F12 during post) and test the drive.
LVL 93

Accepted Solution

nobus earned 260 total points
ID: 19630285
you can also try this :  http://www.dougknox.com/xp/scripts_desc/xp_cd_dvd_fix.htm      

if it still does not work, i fear for a bad drive (laser gone bad)
LVL 23

Assisted Solution

phototropic earned 240 total points
ID: 19630297
"...It spins slowly, makes a clicking sound, then stops. .."
I don't think drivers will help...I think it is dead.
If it is under warranty, you should return it for a replacement.

Author Comment

ID: 19632820
I leaning towards it being dead. Thanks to all who offered solutions.

Featured Post

Free Tool: Port Scanner

Check which ports are open to the outside world. Helps make sure that your firewall rules are working as intended.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Finding original email is quite difficult due to their duplicates. From this article, you will come to know why multiple duplicates of same emails appear and how to delete duplicate emails from Outlook securely and instantly while vital emails remai…
Each year, investment in cloud platforms grows more than 20% (https://www.immun.io/hubfs/Immunio_2016/Content/Marketing/Cloud-Security-Report-2016.pdf?submissionGuid=a8d80a00-6fee-4b85-81db-a4e28f681762) as an increasing number of companies begin to…
This tutorial will walk an individual through the process of installing the necessary services and then configuring a Windows Server 2012 system as an iSCSI target. To install the necessary roles, go to Server Manager, and select Add Roles and Featu…
Despite its rising prevalence in the business world, "the cloud" is still misunderstood. Some companies still believe common misconceptions about lack of security in cloud solutions and many misuses of cloud storage options still occur every day. …
Suggested Courses
Course of the Month14 days, 9 hours left to enroll

839 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question