IE7 crashes - won't even run

Posted on 2007-08-04
Last Modified: 2013-12-08
My Internet Explorer 7 does not run.

When I run the tab says "connecting" then 5 seconds later it says "Internext Explorer has encountered a problem and needs to close"

5 seconds later I get the error message "The instruction at "0x2755cf6b0" reference memory at "0x0000001" the memory could not be written"

I have searched the internet and tried various things but nothing has worked.

I've re-installed IE7 and still the same.
Question by:BigCap
    LVL 97

    Expert Comment

    Greetings BigCap !

    Does other program access the internet, like email client or instant messenger?  Has IE7 been running fine and now just stopped working? Or did you just set up IE7?

    1. An addon may be interfering with IE. Disable Addons.  Go to Tools > Add-on Manager, and uncheck the addons.

    2. Reset IE settings.  Go to Tools > Internet Options > Advanced.  Click on "Reset" button. Click OK. Close all browsers. Reboot the computer.

    3. Check if a program running in the background is interfering with Internet Explorer. Temporarily disable antivirus, firewall, antispyware, ad-blocker, popup blocker, and all Norton programs.

    4. Uninstall and reinstall IE7. Make sure you have the latest updates.

    Best wishes, war1

    Author Comment

    It stopped working some time ago so have been using Firefox - but I need IE to run bbc's iplayer.

    So yes all other internet software is working fine.

    I can't get at tools etc as after 5 seconds I get the error message and then IE can not be accessed.

    Have tried stopping other software i.e. avg etc but still nothing

    Have un-installed and re-installed and the same.
    LVL 97

    Accepted Solution

    1. To disable addons, instead of going to Tools of IE, go to Control Panel > Internet Options > Advanced. Uncheck "Third party extensions". Click Ok. Reboot computer.

    2. To reset IE settings, do so from Control Panel > Internet Options > Advanced.

    Author Comment

    I can't believe that was so easy.

    I went into internet options and simply reset.

    And it#s now working fine.

    I've spent ages on this problem searching the internet for help - and tried loads of things with no success.

    So thanks for this - I can now use bbc iplayer.
    LVL 97

    Expert Comment

    BigCap, gald the problem is fixed.

    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    Course: Create Mobile App Prototypes with Adobe XD

    This is a project-based course: we go through all the steps of creating a prototype from start to finish, using all the tools and features currently available in Adobe XD. You can complete the course in less than a day, plus all project files and fonts are included.

    I spend far too much time on the web keeping up with the news: politics, the environment, computer stuff, the Experts Exchange. It's never-ending. But many of the most informative web pages are overwhelmed with noise: scrolling banners, flashing tex…
    Citrix XenApp, Internet Explorer 11 set to Enterprise Mode and using central hosted sites.xml file.
    This Micro Tutorial will demonstrate how to add subdomains to your content reports. This can be very importing in having a site with multiple subdomains.
    How to create a custom search shortcut to site-search Experts Exchange using Google in the Firefox browser. This eliminates the need to type out whenever you want to search the site. Launch your Bookmark Menu: Press 'Ctrl +…

    737 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    22 Experts available now in Live!

    Get 1:1 Help Now