Downloader Virus Infection

My Toshiba Satellite A75, Win XP has a virus that I cannot delete using Norton Antivirus. I get the following message:

"The compressed file maximizer_startup.exe within C:\Program Files\Notebook Maximizer\update.exe is infected with the Downloader virus."

How bad is this and how can I get rid of it?

emb
eboone001Asked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

rindiCommented:
Delete or rename the file update.exe manually. Maybe you'll have to do that in safe mode.
David WallCommented:
Start the machine in safe mode and try running a virus scan.

If that fails go to start > run > msconfig  thyen disable every thing in the startup tab and then in the services tab select "hide all microsoft services " then diasble every thing that is left. and try rerunning the virus scan again.

If that still fails follow petelongs instructions about malware here http://www.petenetlive.com/Tech/Browsers/hijack.htm.

and try that .

David
David WallCommented:
Ther is some information about the fi9le herehttp://www.file.net/process/maximizer_startup.exe.html
Big Business Goals? Which KPIs Will Help You

The most successful MSPs rely on metrics – known as key performance indicators (KPIs) – for making informed decisions that help their businesses thrive, rather than just survive. This eBook provides an overview of the most important KPIs used by top MSPs.

willcompCommented:
Could very well be a "false positive" from Norton AV. Application seems to be a legitimate Toshiba utility.

Try an on-line virus scan such as Housecall to help verify/negate Norton results:
http://housecall.trendmicro.com/

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
MaerosCommented:
If you want to be almost positively sure that the file in question is being detected as a false positive you can use a comprehensive scan to test it against a miriad of anti-virus solutions.

Scan your file over at VirusTotal to see what the other popular AV products think of it:

http://www.virustotal.com

The service is free and actively supported by many major AV companies.
rpggamergirlCommented:
This is easily could be a false positive detection as the file "update.exe" has been used a lot by malware writers.

This could also be a real file infector, Kaspersky(trial version) does a good job of cleaning it. Or we could also check if you really have file infectors present there (by running a scanner that detects file infectors)as other files will be infected as well.

Or as already suggested by Maeros, submit that file for an online check --> http://virusscan.jotti.org/
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Anti-Virus Apps

From novice to tech pro — start learning today.