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Can't Start Up Remote Assistance - Vista Business OS

I have Vista Business running under an admin user account, and I can't initiate a Remote Assistance session by going to "Help and Support".  In the Help and Support center, I click on the link "Use Remote Assistance" and nothing happens.  I have turned on RA by going to System, Remote Setting, Allow Remote ....; checked the Firewall; etc.  When I try to start RA by running msra.exe, I get an error message "Windows cannot find C:\Windows\System32\msra.exe, even though I can locate this file in the System32 folder.  I have run "SFC /scannow" and everything appears OK.  I also have this problem with "On Screen Keyboard" (osk.exe, same symptoms), but everything else in Vista appears to be working fine.  Any suggestions would be appreciated.
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westc
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westc
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☠ MASQ ☠Commented:
Try putting a shortcut to msra.exe onto your desktop and then right click it to run "as administrator"
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westcAuthor Commented:
Created shortcut on Desktop and ran as administrator.  Got same message: "Windows cannot find 'C:\Windows\System32\msra.exe'. Make sure you typed the name correctly, and then try again."
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westcAuthor Commented:
Increased point value.
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LeeTutorretiredCommented:
Probably, as in XP, the SFC /SCANNOW doesn't scan ALL system files, only the major important ones.  There is an option to verify an individual file that has been added to the Vista syntax.  You might try it with msra.exe; see this page for the new syntax of SFC in Vista:

http://www.howtogeek.com/howto/windows-vista/verify-the-integrity-of-windows-vista-system-files/
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LeeTutorretiredCommented:
If SFC finds that msra.exe is corrupt, I'm not sure whether it will automatically replace it.  But I know EXPAND command is available in Vista, also probably in the Windows Recovery Environment, which is the new name for XP's Recovery Console, and you should be able to use it to get an updated copy of the file from your Vista DVD, from which you run the Recovery Environment, as explained on this page:

http://www.bleepingcomputer.com/tutorials/tutorial147.html
How to use the Command Prompt in the Vista Windows Recovery Environment

 
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westcAuthor Commented:
Didn't find anything wrong.  At the command prompt, I ran as an administrator: ">sfc /verifyfile=c:\windows\system32\msra.exe"
Response: "Windows Resource Protection did not find any integrity violations."  Got same response for osk.exe and using /scanfile instead of /verifyfile.  More information for msra.exe from Properties: Size: 461,312 bytes, Date Created: Thursday, November 02, 2006, 8:35:50 AM, Product Version: 6.0.6000.16386.  BTW, using an administrator account I have tried RA and OSK in safe mode with no luck.


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☠ MASQ ☠Commented:
Well you're not alone: http://thevistaforums.com/index.php?s=8022166459714e583ac54a4a6fe07aa4&showtopic=19226&pid=122709&start=0&#entry122709

This thread leads on to a download of the OSK executable which you could try, if that helps it's a short hop to MSRA.
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westcAuthor Commented:
To LeeTutor: Booted from CD, selected "Repair your computer", went to the command prompt and could not find either of the files I need on the CD (msra.exe or osk.exe).  This is a 2.6 GB disk with many, many files so I could have missed.

To Masqueraid: Could not find Vista version of either file on MS site.  Maybe I am looking in the wrong place.

Thanks for the ideas but no luck so far.
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westcAuthor Commented:
Reinstalled Vista Business, problem went away, at least for now.
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marcrobertsCommented:
Hi there, sorry to cover ol ground but just had this same problem.

Finaly resolved by adding reg key as follows:
HKCU\Software\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Layers
Type: String Value
Data: RUNASADMIN

Problem is somewhere in UAC.  Disabled UAC beofre adding regkey and there was no issue running Remote Assistance.

Am interested to know if you were running UAC after Vista rebuild?

regards marc
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westcAuthor Commented:
I am running UAC after the Vista rebuild.  I now believe the issue back in 8/07 could have been created by a registry cleaner, but who knows.  Everything appears to work OK since the reinstall of Vista in 8/07.  Hope this helps.

P.S. I have not used any registry cleaners since then.
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marcrobertsCommented:
Thanks for the info!!
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marektycCommented:
i recently installed de SP1 for Vista and the problem went away. I havent checked the release notes firmly yet! But for me the issue is solved
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