asked on

Church Computer problems

My church's computer seems to have a virus, anytime I boot the computer and it goes into standby mode, the screen is totally blank. When i do take the resort to clean the virus it sends me to microsoft live safety website to clean up the virus. I recently purchased the McAfee virus scan program but i can't get it to run properly so it can clean the virus. What do I do? THe operating system is XP

ASKER CERTIFIED SOLUTION

jamietoner

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

SOLUTION

willcomp

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

SOLUTION

phototropic

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

SOLUTION

nobus

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

cnandrews

ASKER

When the screen goes blank, the computer activity does not resume. Therefore, i have to shut it off by pressing the main power button.

cnandrews

ASKER

if i press the enter key on the keyboard to bring it out of standby mode it doesn't resume activity.

willcomp

Try the spacebar or moving the mouse. Could be a problem with resuming from standby -- not uncommon.

What about other AV installed?

nobus

try what i suggested

cnandrews

ASKER

trobus, i am currently running housecall now to see what happens, it seems to be taken a while to scan. But i am still trying it.

nobus

ok- waiting

cnandrews

ASKER

sorry about being late to reply. Now at times the computer freezes and it doesn't respond to any tasks. I shut the computer down by pressing the power button for 10 seconds. What does mean? What do I do when this happens?

willcomp

Assume the computer "freezes" with display still shown and that keyboard and mouse are unresponsive. Such symptoms are often caused by an overheating video adapter. Have you checked the interior of PC for functioning fans and dust buildup?

nobus

could be any hardware causing it. you can diagnose by disconnecting devices.

cnandrews

ASKER

okay i will check the interior for dust buildup. Mr. nobus come to think of it there have been some issues with the printer not printing documents. A error message will come up when the printer pops up in the task bar. in the printer queue it says "error-document name".

nobus

you can also start with the minimum, and test :
mobo + cpu + 1stock of ram, ps, video card, 1 HDD, keyb + mouse

cnandrews

ASKER

does mobo means motherboard

willcomp

Yes.

nobus

and stock should read stick - lol !

cnandrews

ASKER

how can i test to see if it is operating properly.

willcomp

What I'd recommend is to remove all PCI cards, disconnect floppy and hard disks (both power and signal cables), and disconnect all external devices except keyboard (includes printers and USB devices).

Then boot from the UBCD and test memory using Memtest 86+ for at least 4 passes. If memory is OK, reconnect hard disk and test it using manufacturer's test. If PC locks up during testing, it's probably video adapter (which I surmised initially). Only way to "test" video adapter is to replace it or, in case of on-board adapter, add a video adapter.

UBCD -- http://www.ultimatebootcd.com/index.html

willcomp

Another good test is to boot from a Knoppix CD and see if problem occurs. If it does, then it's a hardware problem and not a Windows problem.

Knoppix -- http://www.knopper.net/knoppix/index-en.html

willcomp

Would you mind explaining the C grade. Several people tried hard to resolve your problem.

cnandrews

ASKER

i split it amongst the experts that gave me solutions that worked

willcomp

I'm not referring to the split, that's fine. It's the C grade. If you are new here, please read this:
https://www.experts-exchange.com/help.jsp#hi73