During some kind of installation an user got a new user profile, and all the shortcuts, desktop stuff and program settings are lost. I can still see the old user profile under Documents And Settings. And I hope all the files are ok. But how do we get her back to log on using the original user profile?
(In event viewer I saw that the software Webfldrs was installed around the same time that the problem occurred, so WebFldrs Can have something to do with our problem).