We are trying to get Blackberry working with HMC 3.5, and have followed all the instructions given by Blackberry and by various blogs written by other people interfacing Blackberry, Exchange and Version 3.5 of the Microsoft Provisioning System. I have had all my settings checked independently.
Our problem is strange behaviour when you attempt to add a user to Blackberry in Blackberry Manager, in a session logged in as the BESAdmin account. The "Select Mailbox" dialog box appears to blank out all the HMC users, only showing BESAdmin (as also the Domain Admin user who also has a mailbox), and as such the user cannot be selected. If you try and force a selection, you get a RunTime error and BlackBerry Manager terminates.
An image as to what this dialog box looks like with the blanked out users can be viewed at the following URL:-
If you do an OWA Session with the BEAdmin user, you can select any user from the Address List to send an Email to.
If you log-in as the Domain Admin and run Blackberry Manager - the user selection behaves normally, you can select a user, initialise the Blackberry device etc. That user can send Email from the Blackberry device but cannot receive, and that user always shows a statsus of "No Desktop Connection" in Blackberry Manager (whether you log in as the Domain Admin or the BESAdmin).
We believe all this is related. As I said, we have checkedall the specific Blackberry settings for HMC and Blackberry, but still cannot get past this point.
Does anybody have any idea on how to resolve this????