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  • Status: Solved
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Connection manager via RWW page cannot be found error

When connected to RWW i try and install the connection manager but i get " The page cannot be found "
Please can anyone help and let me know where i am going wrong.
The OWA works and i can connect to my server via the RWW, i have not tried to connect to a client machine yet but i think this is not relevant to the connection manager problem.
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dalewake
Asked:
dalewake
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1 Solution
 
Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
If you've installed Windows Server 2003 SP2 on your SBS then you need to apply a few patches to stop annoying little problems like this.  Please see http://sbsurl.com/sp2 for a complete list of issues and fixes.

Jeff
TechSoEasy
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dalewakeAuthor Commented:
There doesnt seem to be anything on this page. I can get to the RWW page and log on but when i click on the download connection manager i just get the Page not found, this is both internally and externally.
Arghhhhhh, windows small business :(
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
Are you saying you can't download the Connection Manager or you can download it but you can't install it?

If you are having problems downloading it, please hover over the link and look in the status bar to see what the exact URL is.

Jeff
TechSoEasy
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
Also, plesae review this recent question:
http:/Q_22700299.html

Jeff
TechSoEasy
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dalewakeAuthor Commented:
Yeah thats right.
I can connect to RWW internal and external and access OWA internal and external. When i click on the download connection manager i get " the page cannot be found " That is both internal and external.

When i hover over the link it says
Internal
https://servername.domain.local/remote/sbspackage.exe

external
https://remote ip/remote/sbspackage.exe
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
Okay... so, just to make sure, is sbspackage.exe in c:\inetpub\remote\ ?

When logging into RWW are you making sure that "I am using a public or shared computer" is NOT selected?

What are the permissions showing for C:\Inetpub\Remote\sbspackage.exe?

What happens if you just go to https://remoteip/Remote/sbspackage.exe directly?

Jeff
TechSoEasy
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dalewakeAuthor Commented:
Yes the package is in C:\inetpub\remote

I have tried it with both the public shared button ticked and unticked.

All the users have full control to the directory through security, do you want me to check via IIS?

When i just go straight to the package it asks to install the certificate which it does then comes back with

The page cannot be found
The page you are looking for might have been removed, had its name changed, or is temporarily unavailable.

Please try the following:

    * Make sure that the Web site address displayed in the address bar of your browser is spelled and formatted correctly.
    * If you reached this page by clicking a link, contact the Web site administrator to alert them that the link is incorrectly formatted.
    * Click the Back button to try another link.

HTTP Error 404 - File or directory not found.
Internet Information Services (IIS)

Technical Information (for support personnel)

    * Go to Microsoft Product Support Services and perform a title search for the words HTTP and 404.
    * Open IIS Help, which is accessible in IIS Manager (inetmgr), and search for topics titled Web Site Setup, Common Administrative Tasks, and About Custom Error Messages.


Hope this helps.

Dale
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dalewakeAuthor Commented:
If i change the directory from the default /remote option is there anything i need to change in the configuration so it looks at the new directory apart from the option in the IIS settings?

Also can i just copy the remote folder from the server and install it on a remote pc via a usb flash drive?
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
"All the users have full control to the directory through security, do you want me to check via IIS?"

Well, what I had asked was, "What are the permissions showing for C:\Inetpub\Remote\sbspackage.exe?"  (as opposed to whether "all the users have full control", because that's not what is important here).  What you need to check is to make sure that the settings are all correct according to http://support.microsoft.com/kb/812614

Jeff
TechSoEasy
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
"If i change the directory from the default /remote option is there anything i need to change in the configuration so it looks at the new directory apart from the option in the IIS settings?"

You cannot just "change the directory".  Why would you want to do this?

"Also can i just copy the remote folder from the server and install it on a remote pc via a usb flash drive?"

Are you referring to just the sbspackage.exe file?  You actually aren't required to use the SBS's VPN client, you can just use the native Windows XP VPN Connection and configure it manually.  But you can also create a "remote connection disk" by running the "Create Remote Connection Disk" wizard from the Server Management Console > Internet and Email Snap-in, or simply just copy the sbspackage.exe file to a USB Flash Drive, CD or other portable media, or even upload it to a separate file server for downloading.

Jeff
TechSoEasy
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
One other possibility to fix this problem is to make sure that your Network Interface on the SBS has the very latest drivers.  Because I've seen this behavior on other servers now when they have a Broadcom Network Interface that doesn't have the latest driver installed.  The problem is caused by changes to Windows Server 2003 networking which were included with Service Pack 2.  

Jeff
TechSoEasy
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dalewakeAuthor Commented:
I have now checked all the permissions according to the microsoft site and they are now all correct. I have ran through the default domain policy and changed the policy to the correct users.

permissions for sbspackage.exe are

administrators - FC
system - FC
users - R & E
IIS_WPG - R & E

I now just get the internet explorer cannot display webpage
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
What about the NIC's drivers as I mentioned above?


And your permissions aren't correct.  You don't have anonymous access enabled, which is part of the problem.  You need to have IUSR_MachineName with Read & Execute, not "users".

Jeff
TechSoEasy
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