?
Solved

Can't Open emails from another users mailbox after searching for them while using Outlook 2007

Posted on 2007-08-06
2
Medium Priority
?
333 Views
Last Modified: 2012-05-05
I'm using Outlook 2007 and when I do a search on another users mailbox that is using Outlook 2003, I'm not able to open any of the messages that I've found from the Search Results box.  Get a message saying "Can't Open Item"  If I go to that message in the folder it is in I can open it, I just can't from the search result box.

This seems to be an issue with Outlook 2007 as I'm able to open items if I'm doing a search using Outlook 2003 and searching another 2003 client.

Is there any fix for this or will they just not play together?


Thanks
0
Comment
Question by:BlueGoose
2 Comments
 
LVL 58

Expert Comment

by:tigermatt
ID: 19644714
Have you got the Windows Desktop Search thingamy installed on your PC? I know that's used by Outlook 2007 and might cause it to throw a wobbly if it's not installed!
0
 

Accepted Solution

by:
kelleigh2 earned 1500 total points
ID: 19658619
We found that we had to give "owner" permissions to the person trying to open the mail on the other users mailbox to get this to work. - Ie: User A is doing the search on User B mailbox, give "owner" permission to User A on User B's mailbox that's being searched.
0

Featured Post

Simplify Active Directory Administration

Administration of Active Directory does not have to be hard.  Too often what should be a simple task is made more difficult than it needs to be.The solution?  Hyena from SystemTools Software.  With ease-of-use as well as powerful importing and bulk updating capabilities.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If something goes wrong with Exchange, your IT resources are in trouble.All Exchange server migration processes are not designed to be identical and though migrating email from on-premises Exchange mailbox to Cloud’s Office 365 is relatively simple…
With so many activities to perform, Exchange administrators are always busy in organizations. If everything, including Exchange Servers, Outlook clients, and Office 365 accounts work without any issues, they can sit and relax. But unfortunately, it…
Sending a Secure fax is easy with eFax Corporate (http://www.enterprise.efax.com). First, just open a new email message. In the To field, type your recipient's fax number @efaxsend.com. You can even send a secure international fax — just include t…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…
Suggested Courses
Course of the Month16 days, 15 hours left to enroll

864 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question