Can't Open emails from another users mailbox after searching for them while using Outlook 2007

Posted on 2007-08-06
Last Modified: 2012-05-05
I'm using Outlook 2007 and when I do a search on another users mailbox that is using Outlook 2003, I'm not able to open any of the messages that I've found from the Search Results box.  Get a message saying "Can't Open Item"  If I go to that message in the folder it is in I can open it, I just can't from the search result box.

This seems to be an issue with Outlook 2007 as I'm able to open items if I'm doing a search using Outlook 2003 and searching another 2003 client.

Is there any fix for this or will they just not play together?

Question by:BlueGoose
    LVL 58

    Expert Comment

    Have you got the Windows Desktop Search thingamy installed on your PC? I know that's used by Outlook 2007 and might cause it to throw a wobbly if it's not installed!

    Accepted Solution

    We found that we had to give "owner" permissions to the person trying to open the mail on the other users mailbox to get this to work. - Ie: User A is doing the search on User B mailbox, give "owner" permission to User A on User B's mailbox that's being searched.

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