Extremely slow computer/internet when PC is out of office.

Posted on 2007-08-06
Last Modified: 2013-11-05
I've got someone with a fairly new Dell Laptop, I recently formatted this machine, Fresh install of XP Pro, everything seems to be working great. It is his work computer, so he uses it in the office and connects to our Win2K3 server, now he also uses it at home and at other locations, and he constantly complains that when he uses it out of the office it is just way too slow.

Now, he says it is mainly the internet that is slow and that he connects to cable or DSL, but he said it can take a minute or more when trying to browse things on the web. He is also a fairly impatient person, so I'm not sure if there is really a problem or he just thinks things are too slow.

Anyway, I'm not sure where to start troubleshooting this. Could it somehow have something to do with him not being connected to the domain at the office or something like that? I just want to make sure I'm not overlooking something simple.

Question by:NICKERSON
    LVL 8

    Accepted Solution

    Are there mapped drives present? If yes, this may cause the laptop to run slow, because it needs to reconnect upon logging in. To prevent that, you should uncheck the checkbox when you mapped drives, "Reconnect Upon Login". ;-)
    LVL 25

    Assisted Solution

    by:Fred Marshall
    Have him go to one of the DSL speed tests (from home) such as and see what the download speed actually *is*.  Then you'll have an objective measure to work with.
    LVL 1

    Author Comment

    There are mapped drives. Won't this cause the drives to not be mapped automatically next time the user connects while in the office?

    I'll have him try that, he also said his wife's computer is having no problems at home, but his is.
    LVL 10

    Assisted Solution

    Check your DNS settings. Make sure that the DNS is set via DHCP so that when he goes elsewhere it will pickup new settings. The delay is probably because the DNS is looking for a non-existent server.

    Assisted Solution

    How is the gateway selected?  Is there more than one network interface being connected?
    LVL 8

    Expert Comment

    "There are mapped drives. Won't this cause the drives to not be mapped automatically next time the user connects while in the office?"

    No. When you click on the drive itself, it will reconnect to the network.

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