Link to home
Start Free TrialLog in
Avatar of chadreeves1
chadreeves1

asked on

Printer Documents going offline

Hello,

I have an HP Laserjet 4 Plus that has been working fine. Untill this morning, when it wouldn't print. After I opened up the doument que, I saw that the documents are going into Offline - Printing mode. I'm not sure if this has happened to anyone else but I don't think it is related to this printer.

Can anyone help me find out why this printer is making the documents change to Offline - Printer mode?

P.S. I have checked all of the settings for the printer and everything looks ok. I made sure that the printer was not in offline mode. I even tried to uninstall then reinstall the printer and nothing has worked so far.

Thanks
Avatar of hdhondt
hdhondt
Flag of Australia image

How is this printer connected? If using TCP/IP, it's possible that the printer's IP address has changed. Print a configuration page to find out what it is, and check the PC's settings tom see what it should be
Avatar of chadreeves1
chadreeves1

ASKER

It is connected via USB. and I looked at what port it is connected to and it says that it is using the USB port.
ASKER CERTIFIED SOLUTION
Avatar of hdhondt
hdhondt
Flag of Australia image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
I don't know what happened, but as soon as I restarted, it worked. Thanks for your help anyway.