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Printer Documents going offline

Posted on 2007-08-06
Medium Priority
Last Modified: 2013-11-05

I have an HP Laserjet 4 Plus that has been working fine. Untill this morning, when it wouldn't print. After I opened up the doument que, I saw that the documents are going into Offline - Printing mode. I'm not sure if this has happened to anyone else but I don't think it is related to this printer.

Can anyone help me find out why this printer is making the documents change to Offline - Printer mode?

P.S. I have checked all of the settings for the printer and everything looks ok. I made sure that the printer was not in offline mode. I even tried to uninstall then reinstall the printer and nothing has worked so far.

Question by:chadreeves1
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LVL 39

Expert Comment

ID: 19642248
How is this printer connected? If using TCP/IP, it's possible that the printer's IP address has changed. Print a configuration page to find out what it is, and check the PC's settings tom see what it should be

Author Comment

ID: 19642322
It is connected via USB. and I looked at what port it is connected to and it says that it is using the USB port.
LVL 39

Accepted Solution

hdhondt earned 2000 total points
ID: 19643336
Can you see any warnings (yellow triangles) in the Device Manager? Right-click My Computer, select Properties, click the Hardware tab and then the Device Manager button. Open up Universal Serial Bus to check.

However, I did not think the LJ4 had a USB port. Are you perhaps using a parallel-to-usb converter? In that case try using the parallel port and see if that works.

Author Comment

ID: 19647680
I don't know what happened, but as soon as I restarted, it worked. Thanks for your help anyway.

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