Printer Documents going offline

Posted on 2007-08-06
Last Modified: 2013-11-05

I have an HP Laserjet 4 Plus that has been working fine. Untill this morning, when it wouldn't print. After I opened up the doument que, I saw that the documents are going into Offline - Printing mode. I'm not sure if this has happened to anyone else but I don't think it is related to this printer.

Can anyone help me find out why this printer is making the documents change to Offline - Printer mode?

P.S. I have checked all of the settings for the printer and everything looks ok. I made sure that the printer was not in offline mode. I even tried to uninstall then reinstall the printer and nothing has worked so far.

Question by:chadreeves1
    LVL 37

    Expert Comment

    How is this printer connected? If using TCP/IP, it's possible that the printer's IP address has changed. Print a configuration page to find out what it is, and check the PC's settings tom see what it should be
    LVL 1

    Author Comment

    It is connected via USB. and I looked at what port it is connected to and it says that it is using the USB port.
    LVL 37

    Accepted Solution

    Can you see any warnings (yellow triangles) in the Device Manager? Right-click My Computer, select Properties, click the Hardware tab and then the Device Manager button. Open up Universal Serial Bus to check.

    However, I did not think the LJ4 had a USB port. Are you perhaps using a parallel-to-usb converter? In that case try using the parallel port and see if that works.
    LVL 1

    Author Comment

    I don't know what happened, but as soon as I restarted, it worked. Thanks for your help anyway.

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