Exchange Email Software

Posted on 2007-08-06
Medium Priority
Last Modified: 2010-05-18
One of our departments has a need for software that will send a notification if an email that was sent to them is not replied back to within a certain time period.  We are running Exchange 2003.

I have not been able to find software that will do this. Does anyone know of such software?
Question by:debbie0040
LVL 58

Accepted Solution

tigermatt earned 500 total points
ID: 19640483
That functionality is definitely not included as standard in Exchange 2003. You would need some advanced VBS scripting or a third-party application to accomplish this, although I've never heard of anything like it out there. Might be worth posting a question over in the VBS Scripting zone and see what the experts over there can come up with.

Alternatively (and I know it's not using Exchange), I would probably end up getting some sort of web contact form running instead (with a backend database) which would be used for contact to the department. All messages would be stored in the database (perhaps a simple notification email sent to the department's Exchange account to alert them to the new message) and a scheduled task could run through the database every hour or so and send an email should there be a message which it flags up as not receiving a reply. You'd need to get a web developer to do that for you, unless you can do web development in some back-end scripting language...

Expert Comment

ID: 20238085
Forced accept.

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