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No access to companyweb from clients - works on server

Hi,

I had a problem some months back where I lost access to companyweb and I foolishly installed sharepoint 3.0. I removed this, reinstalled companyweb and checked the DNS was set following the advice I was given. However the problem was not fully resolved as my external VPN users still had no access to companyweb.

Tonight I followed KB829114 "How to remove and how to install the Windows Small Business Server 2003 SharePoint Services companyweb Web site"  to the letter.
I then followed KB829113 "How to restore a Windows SharePoint Services CompanyWeb database after the intranet component and SQL Server or MSDE 2000 have been removed on Windows Small Business Server"

and moved back my old files i.e

STS_Config.mdf
STS_Config_log.ldf  
STS_HilServer_1.mdf
STS_HilServer_1_log.ldf
 
Where hilserver is the name of my server. I now have access to companyweb on the server by using http://companyweb, http://hilserver and then click internal web site,   http://192.168.0.2  and then click internal web site  BUT not from a local client PC connected to the same router on the same subnet or VPN clients. (Note all this used to work) The client PC will go to http://hilserver but clicking on internal web gives a not found message.

The Server is on a static IP at 192.168.0.2. Using CEICW I tried to set the Preferred DNS Server to my server IP but it would not let me and said. "The SNS Server IP address specified is not valid...."

Note my server has one network card and the single connection is checked. My server sits behind a broadband router which is at 192.168.0.1. My local client computer (Vista Business) also is connected to the same router and has the static IP 192.16.8.0.3, VPN clients are DHCP assigned 192.168.0.50 onwards.

I have a cname entry for companyweb in the DNS forward zone which points to hilserver.hiltrainltd.local. , IIS websites lists companyweb and all the update and monitoring appear to be working fine. It has entries for Default Website, Microsoft Sharepoint Admin, Sharepoint Central admin, and WSUS admin as well.

I think I have covered all the advice I have been previously given here, forgive me if not and please assume I am clueless!

Any assistance would be appreciated as i need to get the this up and running properly. IPconfig /all from the server follows.

Many thanks

Iain

Microsoft Windows [Version 5.2.3790]
(C) Copyright 1985-2003 Microsoft Corp.

C:\Documents and Settings\Administrator>ipconfig /all

Windows IP Configuration

   Host Name . . . . . . . . . . . . : HILSERVER
   Primary Dns Suffix  . . . . . . . : hiltrainltd.local
   Node Type . . . . . . . . . . . . : Unknown
   IP Routing Enabled. . . . . . . . : Yes
   WINS Proxy Enabled. . . . . . . . : Yes
   DNS Suffix Search List. . . . . . : hiltrainltd.local

PPP adapter RAS Server (Dial In) Interface:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : WAN (PPP/SLIP) Interface
   Physical Address. . . . . . . . . : 00-53-45-00-00-00
   DHCP Enabled. . . . . . . . . . . : No
   IP Address. . . . . . . . . . . . : 192.168.0.50
   Subnet Mask . . . . . . . . . . . : 255.255.255.255
   Default Gateway . . . . . . . . . :
   NetBIOS over Tcpip. . . . . . . . : Disabled

Ethernet adapter Server Local Area Connection:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Broadcom NetXtreme Gigabit Ethernet
   Physical Address. . . . . . . . . : 00-15-C5-5E-5C-A0
   DHCP Enabled. . . . . . . . . . . : No
   IP Address. . . . . . . . . . . . : 192.168.0.2
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . : 192.168.0.1
   DNS Servers . . . . . . . . . . . : 192.168.0.2
   Primary WINS Server . . . . . . . : 192.168.0.2

0
iainhay
Asked:
iainhay
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1 Solution
 
Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
Well, you've almost gone far enough!  :-)  

Actually you've done a great job of providing background on what's going on with the server, but the fact is that your problem is at the workstations.  So, I would suspect that you don't have the proper DNS settings on your workstations.  

If you'd post a COMPLETE ipconfig /all from one of them we can take a look and see what's up.

Jeff
TechSoEasy
0
 
Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
Oh, I just reread your question...

Why do you have a static IP on your workstation?

If you've had problems joining a Vista Machine properly to an SBS network, you need to install the latest patches which you'll find here:  http://blogs.technet.com/sbs/archive/2007/02/09/sbs-vista-client-update-ripcurl-now-available.aspx

Once those are all applied, you then need to unjoin and rejoin the machine so it's properly attached to your network.  Please follow the steps outlined in this article on my blog:  http://sbsurl.com/rejoin

Jeff
TechSoEasy
0
 
iainhayAuthor Commented:
Thanks Jeff, trying to be thorough!

This ipconfig /all is from the Vista Business machine located on the same router internally. I'll get one from the remote clients tomorrow. I can't get it at this time of night ;)

Can't help but think I have done something centrally though as this all worked fine before. The other VPN machines are XP SP2 and have had no changes done on them. Perhaps I have changed something to do with the VPN access. I use PPTP port forwarded through the router.

Thanks for the help.

Iain



C:\Users\iain.000>ipconfig /all

Windows IP Configuration

   Host Name . . . . . . . . . . . . : HilMorpeth
   Primary Dns Suffix  . . . . . . . : hiltrainltd.local
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : hiltrainltd.local

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Intel(R) 82562GT 10/100 Network Connectio
n
   Physical Address. . . . . . . . . : 00-16-76-C4-42-81
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv4 Address. . . . . . . . . . . : 192.168.0.3(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . : 192.168.0.1
   DNS Servers . . . . . . . . . . . : 192.168.0.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection*:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 02-00-54-55-4E-01
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:4136:e38c:cdf:353e:3f57:fffc(Prefe
rred)
   Link-local IPv6 Address . . . . . : fe80::cdf:353e:3f57:fffc%8(Preferred)
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 2:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : isatap.{E6F75C22-D776-41A6-81A3-C062C77B3
481}
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::5efe:192.168.0.3%11(Preferred)
   Default Gateway . . . . . . . . . :
   DNS Servers . . . . . . . . . . . : 192.168.0.1
   NetBIOS over Tcpip. . . . . . . . : Disabled

C:\Users\iain.000>
0
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iainhayAuthor Commented:
Just saw the second post re static IP address. I always have used Static IP, it makes it easier to define them as I use a laptop to wifi to this router as well and that laptop has some strange requirements due to the IT setup at my real work (as opposed to my wife's business which this is for).

Cheers

Iain
0
 
Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
Well, unfortunately it makes it more difficult to ensure that you have ALL the right settings because DHCP provides a lot more than just IP address.

And that does show right away what your problem is.  You need to have the DNS server be the SBS's IP of 192.168.0.2

Additionally it needs a WINS server setting of 192.168.0.2 for Outlook/Exchange communication.  (Exchange 2003 still uses WINS).

For your VPN connections, you will not be able to resolve to http://companyweb from computers that are not using the SBS as their primary Internet Gateway.  You'll have to have them use http://companyweb.hiltrainltd.local.  However, if you use the SBS Connection Manager (VPN Client) this is configured for you automatically.  You can download the Connection Manager from Remote Web Workplace's main menu.

Jeff
TechSoEasy
0
 
iainhayAuthor Commented:
Jeff,

Couldn't agree more you wouldn't believe the problems I have connect my laptop to hotel WiFi it always seems easier to bend everything else to fit!

This has worked a treat internally. For the VPN I will try tomorrow, however it did work a few months back. I suspect that maybe I broke it when I was tried to adjust the connection file using cmak to ensure that the remote clients could browse the internet using their own router as a gateway and only use the vpn ip for internal network traffic. Before it was preventing their web access. I probably have something else set incorrectly!

Thanks for the help.

Iain
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
Don't try to manage an SBS Network with an enterprise mindset.  The CMAK is not something I would even think of using on with SBS because it already does this for you with it's own Connection Manager.  But if you've made them browse the Internet with their own router then they aren't going to be able to resolve http://companyweb since their router will have no idea whatsoever where to send that.

Jeff
TechSoEasy
0
 
iainhayAuthor Commented:
Makes sense, shouldn't have listened to requests to do it! I'll put this right asap. BTW I tried following the links a couple up for patching vista etc and one of them just doesn't go on.

Update for Windows Small Business Server 2003: Windows Vista and Outlook 2007 compatibility

When I try to install it just tells me "Not enough storage is available to process this command". I tried rebooting and doing it fresh but got the same message.

Any ideas? and should I follow this through, I do have a couple of niggley issues since this vista upgrade and I wonder if they are due to not been joined properly. Certainly the server and printer rarely show up in the network map.

Cheers

Iain
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