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Can not change MSN nickname in MSN group

Posted on 2007-08-06
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Last Modified: 2013-11-05
Hi, I am in a MSN group(groups.msn.com) and which to change the MSN nickname in that group.
From the link below:
http://help.msn.com/(cHJvamVjdD13Y3Y5YyZtYXJrZXQ9ZW4tR0ImY3U9JnRtdD13Y3Y5YyZrYz0mZm9ybWF0PSZmaWx0ZXI9)/help.aspx?querytype=topic&query=GROUPS_PROC_ChangeYourMembershipOptions.htm
Click on the "Change your MSN nickname", it will shows step by step guide for changing the MSN nickname

I followed the guide, until the third step, which i get stuck, because I can't find "Change Your MSN Nickname" link.

I am thinking maybe the interface has changed, and the help is outdated. Hence, what I do is under the appearance section, I enter my new public nickname and save.

However, this does not change my MSN group nick name.

May I know what is the correct way to do that?
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Question by:william007
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7 Comments
 
LVL 9

Expert Comment

by:justchat_1
ID: 19657888
What options do you see at the "edit my profile" page?
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Author Comment

by:william007
ID: 19659636
Here is the snapshot of that page:
http://tinyurl.com/2fgx5w
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Author Comment

by:william007
ID: 19659644
As you can see, I have type "myNewNickName" in "Public NickName(Required)" field and click save, but neither previous post message in MSN group or nickname in my profile has used that name. They all are still using my email address name which is the default value.
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Expert Comment

by:justchat_1
ID: 19659710
Your previous messages probably wont reflect the changes but your profile should...
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Author Comment

by:william007
ID: 19660006
But somehow, both are not change...
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Accepted Solution

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justchat_1 earned 2000 total points
ID: 19667170
Try seeing if MSN has any ideas:
http://groups.msn.com/feedback.msnw
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Author Comment

by:william007
ID: 19668702
Thanks justchat_1, your last comment has guide me to a definite way for getting an answer:)

I have posted my problem, and here is the excerpt of the reply from MSN Groups Technical Support:
"Please be informed that Microsoft has made changes to the Nickname feature. The old Nickname feature uses a local nickname specifically for MSN Groups. It was changed to provide the users a choice of using a global nickname that can be shared across MSN Groups and Windows Live Spaces. This move also prevents MSN users to be impersonated.

Some users have reported that they have changed their nicknames, but new nicknames do not appear in the groups they belong to. We are aware of this issue but, at this time, Microsoft is unable to revert those changes."

Seems like I can't do anything on it for the moment...
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