forward exchange email to external contact from external source
Posted on 2007-08-07
Hi, I've set up Contacts (previously Alternate Recipients) in Exchange 2003 Server (SBS2003), and forwarding a copy of email to the contact. When an Internal person sends an email, it gets forwarded to the external address, but when an email comes in from outside, it does not.
Type: User: Joe Bloggs
email address: email@example.com
Account properties - Exchange General - Delivery Options - Forwarding Address - Forward To:
Deliver to both forwarding address and mailbox is ticked.
Type: Contact: Joe External
Under email-addresses: firstname.lastname@example.org
Under Exchange General - E-mail: SMTP:email@example.com
Now, when an internal person - say Mary Jane - firstname.lastname@example.org - emails Joe Blow, the email is forwarded to Joe External and gets to Joe Out There's outside mailbox.
But if I send an email from somewhere else - from Jon@jonsdomain.com.au to either email@example.com (user mailbox) or firstname.lastname@example.org (directly to the contact) - neither email gets forwarded to email@example.com.
Why not? I cannot find anywhere that distinguishes whether an email to a contact originates from inside or outside. Please help.
PS. The email is routed through GFI Mail Essentials - I didn't set it up, it was already there. Could that make a difference? I don't see how it would distinguish an email forwarding to a contact from internal vs external and even if so, why it would treat it any different.