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Slow spooling

We have a Konica BizHub C350 printer (one of many printers in our head office) which is slow to print. Spooling takes forever and when you watch the queue you can see it spooling by 100Kb. So for a 20Mb file this takes forever.

We have had Konica out on-site who have checked the machine and there is nothing wrong to it. We have had our network guys check ports / cabling and everything is fine.

If I plug a laptop directly into the network port I can print quickly. I thought it must be the print servers print queue but I have recreated this and if I set up a new print queue on a local workstation it is still slow to print as well.

This problem just started to occur a few weeks ago and is only affecting this one printer.

Any ideas?
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IT_ServiceDesk
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IT_ServiceDesk
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1 Solution
 
hdhondtCommented:
Try changing the TCP/IP port on the server from Raw to LPR and set the queue name to one of the following: "PRINT", "lptprt1" or LPDPRT1".

Do this from Start > Printers & Faxes. Right-click the printer and select Properties. Click the Ports tab and click Configure Port.

Also, try pinging the printer from the server. If the reply takes more than a couple of ms, you may have a network problem somewhere.
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IT_ServiceDeskAuthor Commented:
I've tried having the port set up as RAW and LPR, it makes no difference.

A ping reply shows that it is 1MS and if we bump the packet size it makes no difference. The network is showing that it is working correctly.
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Steve AgnewSr. Systems EngineerCommented:
I'm curious how you would plug a lapto directly into the printer did you use a crossover cable?  Or did you just connect it to a USB or LPT port?  I only guess because I would suspect a bad NIC in the printer before anything else- if you did connect to the network port and it worked then the next thing to try would be to setup the printer on something other than your server.. you can create a tcp/ip port on a computer and print directly to the printer, if this works well then you can almost be certain its the server.  If it's the server the next thing to check would be any antivirus software running on the server that might be impeding network traffice and or disk i/o so diable it.  I would also make sure that you have the correct driver when trying to print control alt delete and goto task manager to see if any services are peacking out 100% CPU usage.. a bad driver can do that.. try a different flavor driver PCL5 PCL6 postscript whatever just something differnet.. let me know what happens.
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IT_ServiceDeskAuthor Commented:
Hi Deadnight,

Yes I used a cross over cable to plug directly into the printer.

We have had the NIC card replaced and this has made no difference at all.

We've also tried setting up a TCPIP port directly to the printer and experience the same issue. This means that the print server isn't at fault, plus our 30 other printers aren't affected.

I have also tried various driver flavours all without success.

Thanks for your suggestions.
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hdhondtCommented:
I would try a factory reset on the printer. The factory reset clears everything out of the memory, including IP addresses etc. Unfortunately I have no experience with the BizHub, so I can't tell you how to do it.
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Steve AgnewSr. Systems EngineerCommented:
Well then that would point to your network and that becomes a complicated thing of connecting a network monitor to see what data is going between the computer and printer.  Depending on the cost of the printer it might be more cost effective to replace the printer.  Is your server and other pc you used in the same network?  No routing going on?  If so you could connect a hub and then a pc and the printer and see if it does that same thing.. if so I'd ask the printer be replaced if you have other same printers you can hook up same way and they don't have this problem and they (maker) can't fix it- they need to replace it.
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