Solved

Printer disables USB Mass storage device

Posted on 2007-08-07
8
593 Views
Last Modified: 2013-11-05
I have a conflict issue between USB printers and USB mass storage device on our Dell desktop PCs.  When the printer is not plugged in, USB mass storage devices can be plugged in and work fine.  Once the printer is plugged in, an error pops up saying the 'USB device has malfunctioned'.  The printer works fine, but the USB drive no longer works.  Within device manager, the mass storage device appears as 'Unknown Device'.
0
Comment
Question by:RNLI
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
8 Comments
 
LVL 62

Accepted Solution

by:
☠ MASQ ☠ earned 84 total points
ID: 19644960
Does sound like the USB hub doesn't have sufficient power to run both devices at the same time.  Not sure with the GX280 if there is a single hub providing power to both front and back USB ports on the case but it may be worth trying separating the printer and storage device to front and back of the box.
0
 

Author Comment

by:RNLI
ID: 19645184
Hi,  thanks for replying.  I have tried this.  Unfortunately it makes no difference. :-(
0
 
LVL 92

Assisted Solution

by:nobus
nobus earned 83 total points
ID: 19645606
try giving the drive another drive letter, eg X
0
 
LVL 13

Assisted Solution

by:lauchangkwang
lauchangkwang earned 83 total points
ID: 19650675
Try to get a powered USB Hub. have a look at the question below, the same situation with you.
http://www.experts-exchange.com/Hardware/Desktops/PCs/Q_22680192.html
0
 
LVL 62

Expert Comment

by:☠ MASQ ☠
ID: 19795781
Lack of hub power to support both devices at the same time.
0

Featured Post

Windows Server 2016: All you need to know

Learn about Hyper-V features that increase functionality and usability of Microsoft Windows Server 2016. Also, throughout this eBook, you’ll find some basic PowerShell examples that will help you leverage the scripts in your environments!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Each year, investment in cloud platforms grows more than 20% (https://www.immun.io/hubfs/Immunio_2016/Content/Marketing/Cloud-Security-Report-2016.pdf?submissionGuid=a8d80a00-6fee-4b85-81db-a4e28f681762) as an increasing number of companies begin to…
The business world is becoming increasingly integrated with tech. It’s not just for a select few anymore — but what about if you have a small business? It may be easier than you think to integrate technology into your small business, and it’s likely…
This video teaches viewers how to encrypt an external drive that requires a password to read and edit the drive. All tasks are done in Disk Utility. Plug in the external drive you wish to encrypt: Make sure all previous data on the drive has been …
The viewer will learn how to successfully download and install the SARDU utility on Windows 8, without downloading adware.

632 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question