Strange overtyping problem when printing from MS Word.
Posted on 2007-08-07
I have two different customer that are suffering similar problems. The problem occurs when they try to print a Word document. The problem only happens occasionally, but once it's happened only a reboot will fix it. The strange thing is that both customers have different setups, and the error is slightly different.
1) Customer A running Word 2003 on XP SP2 and printing to a large Photocopier. She types the document and occasionally, when she sends it to print, all the characters 'fall' to the lefthand column and overtype each other. Both the document on screen and the printed one, show the same effect. After a reboot the document is back to normal and can usually be printed OK.
2) Customer B running Word 2000 on XP SP2 printing to small HP laser. When she sends it to print, the main body of the document overtypes onto one line. This line is the same on the screen and on the paper. Once a reboot has been done the problem disappears.
Both customers are running McAfee VirusScan and both PC's appear clean. They have been scanned using various packages including HijackThis and Ad-Aware.
All other PC's at both sites work fine.
Both customers are at different sites and totally unconnected to each other. They don't even run the same software other than Windows XP.