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What is causing my Outlook to freeze when I try to send messages?

Posted on 2007-08-07
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Last Modified: 2012-06-27
I have a SBS 2K3 domain.  We are using this server as our Exchange Server also.  All in the domain works well with the exception of One PC.  The PC in question is loaded with Windows XP Professional.  The problem I'm having is this; on this one PC a particular user can't send /receive any email.  A new email can be opened however when the user clicks send Outlook freezes.  The same is true when attempting to FWD and/or Reply.  If this user logs into another machine it works fine.  If the user logs in through OWA it works fine.  Other users can log into her machine and they have no problems.  This user has local admin permissions for her PC.  I've verified that the PC was up-to-date on all of its service packs and patches.  Finally I've reinstalled Outlook.  None of the above have fixed my issue.  Any assistance is greatly appreciated.  Thanks in advance.
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Question by:GTKINC
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Expert Comment

by:northcide
ID: 19646691
is this user configured to use cached mode?  if so, uncheck use cached mode and then delete the OST file manually.  try sending email. then re-enable cached mode.
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Author Comment

by:GTKINC
ID: 19646711
Will try that and repost.  Could you be give more detail as to how to check the above and where the OST is stored on the end user PC?  Thanks in advance.
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northcide earned 1500 total points
ID: 19646763
in outlook go to the user account properties.  there is a checkbox that says "use cached mode".  if it is checked, uncheck it and close out of outlook.

the ost file should be:
c:\documents and settings\%username%\Application Data\Microsoft
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Author Comment

by:GTKINC
ID: 19646815
Will check this and repost.
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Author Comment

by:GTKINC
ID: 19664932
Unfortunetaly that didnt work. The OST file was under Localsettings/application data.......
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Author Comment

by:GTKINC
ID: 19684868
Not the solution to my problem but thank you for your effort!
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