• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 392
  • Last Modified:

Single IP phone that integraes with Outlook or Exchange.

I work from home and would like to drop my phone line.  I would like to get an IP phone service and phone that will integrate with Outlook.  I don't need a big phone system, just one phone.  If possible I would like to have a few cordless phones as well but these do not need to integrate with Outlook.
0
LanMan6401
Asked:
LanMan6401
  • 2
  • 2
1 Solution
 
Reid PalmeiraTelecom EngineerCommented:
In most cases, it's not the actual IP phone itself, but the service provider that will have to integrate with outlook.

Can you be a bit more specific about how you want it to integrate? are you looking for click to dial features? recieve voicemails to your inbox? import/export address book? what specifically are you looking to integrate with outlook?  
0
 
LanMan6401Author Commented:
I wasn't even sure were to start.  I work from my home office.  I want to drop my POTS line and get a VoIP line.  My cable company offers a service and of course there is other third party options like Skype and Vonage.  I do everything from Outlook which is connected to Exchange 2k3.  I would like a desktop phone that can tie into Outlook for phone numbers.  I've seen some applications that make a "call with ip phone" button within Outlook.  That would be nice.  If I could search my contacts from the IP phone, that would be good to.  I would like to setup some speed dials, if I could pull that info from outlook as well.

I like the features and look of the Cisco VoIP phones but I don't think they will work with the services that are cheap and easily available to me.  I'm willing to spend a few hundred on a desktop phone and hundred or less on the cordless phones.
0
 
kode99Commented:
This is the only hard IP phone I've seen that actually intergrates with Outlook directly,

http://www.camrivox.com/dynamic/products/flexor_500.html?heading=Overview

I'm actually surprised this would seem to be such a novel feature.  IP telephoney is still relatively new though.

If you only get a regluar voip phone account you will be limited to one IP phone or device.  You cannot just plug in two or three IP  phones like regular phones - at least not without actually paying for the extra extensions.

All of the outlook voip dialers I have seen require a PBX, virtual PBX or are provider specific (just the same as a virtual PBX).  This is because the dialer actually opens a seperate channel dials the call then transfers it to your phone.  It does not actually talk directly to the IP phone,  just to the PBX.

To get around the 1 line 1 IP Phone limit you can use a single ATA Adapter allows you to connect regular analog phones to the voip line.  This allows you to just plug in existing phones and operate as normal.  So you can have your office phone plus one or two cordless phones no problem.  Many service providers will include ATA's with the account but you can also buy your own,

http://www.voipsupply.com/index.php?cPath=96_117

This also would allow you to do a low tech Outlook dialler where you can just use a modem on the analog line to dial calls from the PC that you can pickup from any phone.  Probably not really what you had in mind though.

Probably worth checking the business options from your provider or other local providers.  You may be able to get support for not only the Outlook integration but also the Cisco phones, odds are not good but you might be lucky.  Business packages are more expensive but may have allowance for multiple extensions and you get lots of features.


0
 
LanMan6401Author Commented:
Ok, this gets me started.  I'll call my local cable company and see how that service supposedly works.

Thanks!
0
 
Reid PalmeiraTelecom EngineerCommented:
when you check with your cable company, also keep in mind that most of them will have specific hardware that they provide with the service, usually something like a cable modem with a build in ATA (analog telephone adapater like Kode99 mentions above), so they may not be able to provide you with services for the IP phone of your choice. There are two ways that service is typically provided, most cable companies and other LECs (local exchange carriers, phone companies) will provide voip services where you either plug in your regular analog phone or hosted services where they provide you the IP phone and all the services so you don't really get your choice of phone. Ask them what's available since it differs from provider to provider.

As already mentioned, most of the outlook dialers tie into an IP PBX system so you may be stuck there. Kind of depends on what types of service you can get.
0

Featured Post

Vote for the Most Valuable Expert

It’s time to recognize experts that go above and beyond with helpful solutions and engagement on site. Choose from the top experts in the Hall of Fame or on the right rail of your favorite topic page. Look for the blue “Nominate” button on their profile to vote.

  • 2
  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now