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USB Device needs HiSpeed Port on Windows XP Pro but not on Windows 2000 Pro

I have a question about USB ports - I have a P4 1.60 Ghz computer that had Windows 2000 Pro installed and a scanner attached working fine.  For other reasons, I formatted the drive and installed Windows XP Pro on the computer.  Everything seemed to be fine until I attempted to connect my same scanner.  I get the message:  "The unknown USB device is a HI-Speed USB device and will function at a reduced speed when plugged into a non-Hi Speed port.  There are no Hi-Speed USB Host controllers installed on this computer."  --  The scanner is not working at a reduced speed (not working at all) -- First, why did this same scanner work ok on Windows 2000 Pro and now it is requiring a HI-Speed port -- is this something different because of XP?  2) How do I determine what type of HI speed USB controller I would need to purchase and how expensive are they? -- Thanks for your help!
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mmj1
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mmj1
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5 Solutions
 
Crash2100Commented:
What brand/model computer or motherboard do you have?
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mmj1Author Commented:
The computer is a "clone" that was built by our IT vendor about 3 or 4 years ago.  I have the original CD's and the cd for the motherboard shows Intel Desktop Board D845HV and D845WN. Hope this is what you need. Thank you.
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Crash2100Commented:
Have you tried updating your chipset drivers?

Intel Chipset Software Installation Utility (INF)
http://downloadcenter.intel.com/Detail_Desc.aspx?agr=N&ProductID=665&DwnldID=5411&strOSs=44&OSFullName=Windows*%20XP%20Professional&lang=eng
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SysExpertCommented:
I agree. You need the XP USB drivers at a minimum.

You may be able to get these from the intel site as suggested.

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☠ MASQ ☠Commented:
The speed of the USB hub is a distraction as you know it will run with the USB 1.1 hub you have already.  XP shows this not as an error message but an advisory.

The problem you need to solve is the device isn't being recognised correctly and as has already been pointed out the best way of doing this is to install the XP drivers for the motherboard chipset.
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Jeff BrownGlobal Helpdesk SupervisorCommented:
The motherboard you listed does only have usb 1.1 ports on it.  The scanner should continue to function however.  The actual warning is something that is specific to windows xp.  Windows 2000 just reduced the speed and never told you one way or the other.   Usb 2.0 PCI cards are relatively cheap  no more than 50$ us depending on where you go to get them.  But i do not think the 1.1 ports are preventing the scanner from functioning thats some other software problem.
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mmj1Author Commented:
I did download and intall the chipset driver and I am still getting the same message about the HI-Speed USB 2.0 port.....
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☠ MASQ ☠Commented:
Yes, you will, you have USB 1.1 ports and XP is pointing out that a USB 2.0 port would communicate faster with the device.  This is NOT an error message though.

Assuming you've now uninstalled the scanner installed the XP drivers and then reconnected is Windows now talking to the scanner?
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nobusCommented:
i would just install a pci to usb card :
http://www.ciao-shopping.nl/Sweex_4_Port_USB_2_0_PCI_Card__624626
not expensive, see the link
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mmj1Author Commented:
Thanks to everyone for your assistance -- I finally have the scanner working -- I tried uninstalling the scanner software again and installing and then it was recognized.  As you explained, it is giving me a message concerning the faster speed with a USB 2.0.  I will consider installing a PCI USB 2.0 card and see if it is faster.  I really appreciate everyone's input for this issue.  Have a nice day :)
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