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Troubleshooting CRM Plugin for Outlook 2003/2007
I'm having troubles with the installation of the CRM 3.0 plugin for Outlook. I can finish the installation and the CRM folder appears in the tree under the User's Mailbox on the left side of the screen but the CRM toolbar won't display. I have un-installed and re-installed both the CRM plugin and MS Office suite and that didn't fix the issue. I also upgraded Office to 2003 and still nothing. For further troubleshooting, I tried installing it under other user profiles on the same machine. This is the only user on the network that is experiencing the problem. At this point I'm out of ideas. Any help would be appreciated. Thanks.
ASKER
Yes, and the CRM option is not listed.
ok check something else for me. go into outlook. Go to tools, options, other tab, advanced options, COM addins, and see if Microsoft CRM Outlook Addin is list there. If so is the path x:\program files\Microsoft CRM\\\Client\bin\crmaddin.
If not, verify that the folder is on the computer under program files, microsoft crm, client, bin, and you should see a bunch of DLLs in there. After the above, if its not there, click add (on the COM addins screen) and pick the above path. Restart Outlook. Let me know what happens.
If not, verify that the folder is on the computer under program files, microsoft crm, client, bin, and you should see a bunch of DLLs in there. After the above, if its not there, click add (on the COM addins screen) and pick the above path. Restart Outlook. Let me know what happens.
ASKER
That got the toolbar to register with Outlook, however an error message appears stating "An error occured loading Microsoft CRM functionality. Try restarting Microsoft Outlook. Contact System Administrator if error persists."
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Did you go to (in Outlook) View, toolbars, Microsoft CRM? (is that even there on this machine?)
Let me know