Vista connects to wireless, but won't connect to the internet

Posted on 2007-08-07
Last Modified: 2013-12-14
I have been trying to get a clients new Sony VAIO laptop connected to the internet via a wireless connection.  I have been able to establish the wireless connection, but it will not connect to the internet.  In the process of troubleshooting, I discovered a workaround, but it doesn't make sense to me WHY it works!  Hopefully, it will make sense to someone who can recommend/suggest a permanent fix.

Here are the specific components: a Sony VAIO laptop (new this year-model VGNFE890) with Vista Home Premium and built in wireless capability, a Qwest DSL wireless modem (Actiontec 2701GH-D) and a Gateway desktop PC running Windows XP. The DSL is working just fine on the desktop, which is connected via ethernet cable to the modem/router. When we set up the wireless connection on the laptop, it connects to the modem, but will not connect to the internet. Clicking on the Repair doesnt workit just says it cant fix the problem.

 In the process of trying to troubleshoot (after being on the phone to Qwest tech support for an hour), I decided to use the ethernet port on the laptop just to see if I could access the internet that wayit worked fine. So, just for fun, I tried unplugging the ethernet cable and refreshing the web pageit was still connected. So I tried browsing to multiple pagesit still worked (via the wireless connection). I then rebooted, tried the wireless connectionit didnt workwent through the process of plugging in the ethernet cable, going to a web page, unplugging the cable and once again the wireless connection began working. So, bottom line, this is an easy, quick workaround, but there HAS to be an explanation for it. Any ideas???
Question by:pdkimpton
    LVL 16

    Accepted Solution

    Right click connection that uses cable choose disable then try wireless connection again.
    LVL 9

    Expert Comment

    Try disabling IPv6 on the wireless connection and QoS, your router may be rejecting the IPv6 packets.  Vista should then "attempt" to use IPv4, but who knows if that really works like it's supposed to.  Also look for updated wireless drivers.

    Author Comment

    Thank you, joinaunion.  It worked to disable the wired connection--what a simple solution.  Hopefully Vista won't decide to flake out, but for now I have a very happy client!

    maninblac1--thanks for your input.  I had already tried the options you gave per advice from Sony (except for disabling QoS), but it didn't work--I'm not sure if also disabling QoS would have done it, but since joinaunion's  suggestion worked, I didn't want to push my luck!
    LVL 16

    Expert Comment


    Featured Post

    IT, Stop Being Called Into Every Meeting

    Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

    Join & Write a Comment

    Suggested Solutions

    Cable Modem Provisioning from DPoE compliant server  This Article is to support CMTS administrators to provide an overview of DOCSIS compliance configuration file, and to provision a cable modem located at customer place from a Back office serve…
    This paper addresses the security of Sennheiser DECT Contact Center and Office (CC&O) headsets. It describes the DECT security chain comprised of “Pairing”, “Per Call Authentication” and “Encryption”, which are all part of the standard DECT protocol.
    The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…
    In this seventh video of the Xpdf series, we discuss and demonstrate the PDFfonts utility, which lists all the fonts used in a PDF file. It does this via a command line interface, making it suitable for use in programs, scripts, batch files — any pl…

    755 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    17 Experts available now in Live!

    Get 1:1 Help Now