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Word 2007 error with ntdll.dll

have a customer with Word 2007 running on Win XP sp2.  Wants to import addresses from Outlook 2007 contacts to be used on envelopes.  When in Word, he clicks on Mailings, Envelopes. Under Delivery Address, he clicks on icon to insert address.  he chooses Outlook profile from drop-down menu and double-clicks on particular contact.  When this happens, he gets error "Faulting application winword.exe version 12.0.xxx, faulting module ntdll.dll."  Need to find answer for this problem ASAP.
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071171
Asked:
071171
1 Solution
 
daleoranCommented:
Have you any plugins or add ons installed? If so try disabling them and trying again.
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skitroCommented:
Im dealing with the same problem atm.. Im noticing that word dont crash if Print Spooler service is stopped when running Word. You could try to deactivate that service and start Word again.

-Skille
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