have a customer with Word 2007 running on Win XP sp2. Wants to import addresses from Outlook 2007 contacts to be used on envelopes. When in Word, he clicks on Mailings, Envelopes. Under Delivery Address, he clicks on icon to insert address. he chooses Outlook profile from drop-down menu and double-clicks on particular contact. When this happens, he gets error "Faulting application winword.exe version 12.0.xxx, faulting module ntdll.dll." Need to find answer for this problem ASAP.