MS Outlook General Failure error  message

Posted on 2007-08-07
Last Modified: 2013-11-05
Whenevr I am in Outlook and read my emails, sometimes there is a URL link which is always a valid link because if I were to copy it and paste it into the browser, it works.  But when reading the emeil and if I were to clink on this URL link, I get the following error message :

General Failure.  The URL was " http://www. ....." The system cannot find the file specified.
OK button displays.
and when IU click OK, I am back to the email.
I have no clue what is going on.  Anywone knows a fix for this.
Question by:jegajothy
    LVL 97

    Accepted Solution

    Greetings jegajothy !

    You may need to register some dll files to open links from Oultook to IE:;en-us;Q281679&sd=tech

    1. Quit all programs that are running.
    2. Click Start, and then click Run.
    3. Type regsvr32 urlmon.dll, and then click OK.
    4. When you receive the "DllRegisterServer in urlmon.dll succeeded" message, click OK.

    If this does not resolve the problem, repeat steps 2 through 4 for each of the following files (in step 3, replace Urlmon.dll with each of the file names below):


    Run this script if using IE6

    Best wishes, war1

    Expert Comment

    I'm encountering this same issue, but have not been able to resolve it with the steps outlined above.  I'm running Vista Ultimate, Outlook 2007 and Firefox.  I used to use IE, but recently switched over to Firefox and that's when the error began.  I receive the error, but the URL loads properly in Firefox from within Outlook, even though the error remains on the screen until I click OK.

    Can anyone shed some light on this and offer a solution?
    LVL 97

    Expert Comment

    wickedwizard, you may get more experts to answer if you start a new question.

    Expert Comment

    tried solution  registered 6 dll except it will not register Mshtml  any thoughts

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