Groupwise, frmcache.dat, The form required to view this message cannot be displayed.

Posted on 2007-08-07
Last Modified: 2013-11-12
When trying to email a document out of word, am getting this error:

Windows Messaging
The form required to view this message cannot be displayed. Contact your administrator.

To be more precise, I am using a program called AIM, which launches Word. There is an AIM Toolbar that has an email button. I know this is not an issue with AIM, so pretend you didn't read the last few sentences. When I push the email button, it accesses mapi32.dll in the system32 directory. At first I was using the wrong dll version. I have the right version in there now.

From all of my research, I strongly believe this problem is related to frmcache.dat. I have tried deleting it and running mlset32.exe. But this program does not recreate this .dat file. I have tried copying over the .dat file from a different computer. This doesn't work either.

If I try deleting frmcache.dat and emailing a doc, I get a different error message, indicating that it can't find the frmcache.dat file. So it must be related to this file somehow. How can I regenerate this file if mlset32.exe doesn't work? I have also tried a Detect and Repair, but that didn't regenerate this file. I have tried reinstalling Outlook as well.

We are using Groupwise 7.0.1. Please help me!
Question by:firstbankak
    LVL 35

    Expert Comment

    Have you tried using the normal Word mail link to re-create the frmcache.dat?

    Why are you installing Outlook at all - GroupWise uses a different MAPI.  

    Was Outlook installed prior to GroupWise client or after?

    You may want to uninstall both Outlook and GroupWise, and reinstall starting with the GroupWise client first.  In a multi-MAPI environment, Outlook should be installed 2nd so it will install its MAPI in Program Files instead of the Windows directory structure.

    Of course, that's assuming you're using relatively-recent Word and Outlook (Office XP or Office 2003), on WinXP Pro SP2.

    That's one thing you didn't mention - what OS version/sp or what MS-Office version you're using.

    Author Comment

    Thanks for your comment ShineOn. This is a Windows 2000 Server with Terminal Services enabled. It has Office 2000 and Groupwise 7.0.1 installed.

    I did uninstall Outlook, but I was getting the same error. Another thing I forgot to mention. Groupwise does recreate the frmcache.dat file, but it is < 1 KB in size.

    I am going to try your suggestion of uninstalling both programs, then reinstalling Groupwise. I'll let you know how that goes.

    Author Comment

    No luck ShineOn. I still get the same message. I really think this is related to the frmcache.dat file.
    LVL 35

    Expert Comment

    Terminal server.  So the problem is when a client connects to a TS session?  How about when you log into the console, does it work then?

    Did you follow whatever special procedures are necessary for installing on a TS server, things like always using add/remove programs and such?  Did you adjust anything that needs adjusting to allow it to work properly on TS sessions?

    Author Comment

    Doesn't work from console either. The only issue with terminal server is it stores the frmcache.dat in a different location. Other than that I don't know of any special issues with a terminal server.

    Otherwise, I'm in the same spot. Stupid frmcache.dat file...
    LVL 35

    Expert Comment

    I suggest you plan an off-hours session with the TS box, and completely uninstall GroupWise, Outlook and all MAPI versions, clean up the registry, and delete any leftover files.

    Then, install GroupWise and the standard MAPI using add/remove programs.  Don't install Outlook at all until you get GroupWise working.

    I don't know, but it's possible you'd need to reinstall the AIM toolbar.  Never worked with it, so I don't know how it determines its "send to" integrations.

    A lot of the stuff I've read says that GroupWise wasn't written to run in a terminal server or citrix environment, so it's not "officially" supported, but many people get it to work just fine in a TS/Citrix setup.  You just have to make sure to install it from add/remove programs and install it for all users.  Sometimes you have to tweak a few things, depending on what else you've got installed.  Office 2003 with DMS integration can crash if you don't give Office rights to a certain registry key.  Sometimes you have to copy a file from, like, the root of C to the users' individual profiles' root directory.  In some cases you have to ad the /ipp and /ipa switches to the GroupWise shortcut.  Depends.

    One thing for sure, though - no matter what your environment, sometimes you have to uninstall, clean up, and reinstall to get things straightened out.  This sounds like one to me...


    Author Comment

    I am going to post my solution here in case anyone Google's this error message and comes across this thread:


          File                     Size            Date Stamp            Version
          mapi32.dll           621 KB      10/14/1996            4.0.835.1374
          mapi.dll            508 KB         10/01/1998               5.5.2174.0
          frmcache.dat      27 KB            06/23/2006

    Installation Steps:

    1)      Make sure the workstation has GroupWise 7.01e installed.
    2)      Uninstall Office 2000.
    3)      Reinstall Office 2000.
    4)      Install Office 2000 Service Pack 3.
    5)      Go into Word and Excel, and set Macro Security to Low.
    6)      Do a search for mapi32.dll on the C:\ drive, and replace all occurrences of it with the 621 KB version.
    7)      Do a search for mapi.dll on the C:\ drive, and replace all occurrences of it with the 508 KB version.
    8)      Do a search for frmcache.dat on the C:\ drive, and replace all occurrences of it with the 27 KB version.
    9)      Go into %userprofile%, and check if the following directory exists:

    %userprofile%\localsettings\application data\Microsoft\forms

    If this directory does not exist, create it, and copy the 27 KB frmcache.dat file to it. If it exists, make sure the correct version of the frmcache.dat file is in there.
    10)      Make sure the correct version of frmcache.dat is in c:\winnt\forms.
    11)      Go into Mail in the Control Panel. Make sure there is an entry called Novell GroupWise. Go into Properties, and make sure it has the correct IP Address, Port and User Name typed in.
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