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Outlook not Caching email address in the to or other fields

Posted on 2007-08-07
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Outlook is not caching the email address between usages. When you open outlook it any email address previously used will not come up in the fields of a new email.
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Question by:Amirsys
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by:war1
ID: 19650542
Greetings Amirsys !

If you typed in the address, it will be stored in the nickname file, .NK2.  The NK2 file may be corrupt.  Rename and Oultook will start an uncorrupted nickname file.

With Outlook close, search for *.NK2 and rename the file.  When Outlook opens, a new one should be created.

.NK2 file is located in
C:\Documents and Settings\<user>\Application Data\Microsoft\Outlook folder. It is a hidden file. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders".  Click OK.

Best wishes, war1
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by:Amirsys
ID: 19657810
Thanks, I will try this when my user is back in the office. That will be a couple of weeks and this is a laptop I'm working with.
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Author Comment

by:Amirsys
ID: 19749265
Couldn't locate the .NK2. I've tried looking for this file at my own workstation and the laptop that we are working on.
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war1 earned 375 total points
ID: 19749373
Amirsys,

The autocomplete data come from the nickname file and from Oultook Address Book. If you do not have a nickname file, outlook.nk2, then you have not typed in an email address previously.

To Enable Contacts Database As An Email Address Book in Outlook 2003

1. click Tools > Email Accounts
2. click on 'View or change existing directories or address books' option.
3. click 'Next'.
4. click on 'Add' button > 'Additional Address Books' option.
5. click 'Next'.
6. click on the 'Outlook Address Book' option.
7. click 'Next'.
8. click on 'Finish' button.

9. click on the 'Contacts' tab
10. right-click on the 'Contacts' option on the left-hand side (under 'My
Contacts').
11. click on the 'Properties' option - see multi-tabbed dialog.
12. click on the 'Outlook Address Book' tab.
13. ensure that the 'Show this folder as an e-mail address book' option is
selected.
14. click OK.

Your Contacts database should now be active as an e-mail address book.

http://domino.lancs.ac.uk/pub/usghelpdesk.nsf/9fb9e62b73055de48025680100698378/c8dbe9bb81766cf080256e5800438856?OpenDocument 
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