Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 1297
  • Last Modified:

SBS 2003 Backup with VXA2 NTBackup finished the backup with errors

My backup appears to be running ok. The verify doesnt start though and i get "NTBackup finished the backup with errors" BUT i do not get any errors in the actual backup log besides the above line. The result is the backup status is always failed. Tape device is an Exabyte VXA2

Here is the log:

7/08/2007 11:16 PM
-------------------------------
Date: 7/08/2007
Time: 11:16 PM
User: SYSTEM
-------------------------------

Backup Runner started.
NTMS session started successfully.
EnumerateNtmsObject(NTMS_LIBRARY) succeeded.
Will enumerate on 3 media libraries found.
GetNtmsObjectInformation(NtmsLibraryInfo) succeeded.
GetNtmsObjectInformation(NtmsLibraryInfo) succeeded.
Found an enabled library.
InventoryNtmsLibrary(NtmsInventoryOmid) succeeded.
Identify Media completed
EnumerateNtmsObject(NTMS_MEDIA_TYPE) succeeded.
Will enumerate on 0 media types found.
GetNtmsObjectInformation(NtmsLibraryInfo) succeeded.
Found an enabled library.
InventoryNtmsLibrary(NtmsInventoryOmid) succeeded.
Identify Media completed
EnumerateNtmsObject(NTMS_MEDIA_TYPE) succeeded.
Will enumerate on 1 media types found.
GetNtmsObjectInformation(NtmsPhysicalMediaInfo) succeeded.
GetNtmsObjectInformation(NtmsMediaTypeInfo) succeeded.
Found a tape media type in the library (Ecrix VXA-1).
Launching NTBackup: ntbackup.exe backup "@C:\Program Files\Microsoft Windows Small Business Server\Backup\Small Business Backup Script.bks" /d "SBS Backup created on 7/08/2007 at 11:16 PM" /v:yes /r:no /rs:no /hc:on /m normal /j "Small Business Server Backup Job" /l:s /p "Ecrix VXA-1" /UM
NTBACKUP LOG FILE: C:\Documents and Settings\SBS Backup User\Local Settings\Application Data\Microsoft\Windows NT\NTBackup\data\backup07.log
=====================<BEGIN NTBACKUP LOG FILE>=====================
Backup Status
Operation: Backup
Active backup destination: Ecrix VXA-1
Media name: "Media created 7/08/2007 at 11:16 PM"

Volume shadow copy creation: Attempt 1.
Backup (via shadow copy) of "C: "
Backup set #1 on media #1
Backup description: "SBS Backup created on 7/08/2007 at 11:16 PM"
Media name: "Media created 7/08/2007 at 11:16 PM"

Backup Type: Normal

Backup started on 7/08/2007 at 11:26 PM.
Backup completed on 8/08/2007 at 2:27 AM.
Directories: 46428
Files: 213195
Bytes: 53,207,588,208
Time:  3 hours,  0 minutes, and  59 seconds
Backup of "GATEWAY\Microsoft Information Store\First Storage Group"
Backup set #2 on media #1
Backup description: "SBS Backup created on 7/08/2007 at 11:16 PM"
Media name: "Media created 7/08/2007 at 11:16 PM"

Backup Type: Normal

Backup started on 8/08/2007 at 2:27 AM.
Backup completed on 8/08/2007 at 2:39 AM.
Directories: 4
Files: 8
Bytes: 5,118,272,596
Time:  11 minutes and  50 seconds
Backup (via shadow copy) of "System State"
Backup set #3 on media #1
Backup description: "SBS Backup created on 7/08/2007 at 11:16 PM"
Media name: "Media created 7/08/2007 at 11:16 PM"

Backup Type: Copy

Backup started on 8/08/2007 at 2:39 AM.
Backup completed on 8/08/2007 at 2:42 AM.
Directories: 249
Files: 2829
Bytes: 616,771,977
Time:  2 minutes and  51 seconds

----------------------

=======================<END NTBACKUP LOG FILE>=====================
NTBackup finished the backup with errors.

For more information about failed backups, see the article on troubleshooting your backup at the following Web page: http://go.microsoft.com/fwlink/?LinkId=18414

Backup ended at Wednesday, 8 August 2007 2:44 AM
Backup Runner finished.

What could be causing this? I have updated to the latest firmware on the tape drive and also the Windows driver. I've also run the cleaning tape a stupid amount of times.

Any ideas?
0
astracomputers
Asked:
astracomputers
  • 15
  • 11
1 Solution
 
Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
"What could be causing this?"

You're out of room.

Even though you may be using 80/160GB tapes, they don't hold that much.  See the discussion in this newsgroup post to learn more about this.

http://groups.google.com/group/comp.sys.ibm.pc.hardware.storage/browse_thread/thread/d28fdabd3d0f8ef0/8e3ee0dcd4225c57?lnk=st&rnum=1&hl=en#8e3ee0dcd4225c57

Jeff
TechSoEasy
0
 
astracomputersAuthor Commented:
out of space? how? it runs the backup complete.. the verify fails..

im asking it to backup 59gb or there abouts... im not even getting close to what the tape can hold in native mode...

normally when your out of space you get a "The requested media failed to mount. The operation was aborted" error.. this is not what im seeing..

do you truly beleive that the reason my verify fails is because im filling my tapes up?
0
 
Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
Well, it would be my first guess.

But if I could also take a look at the output from you running SYSTEMINFO at a command prompt that would help.

Jeff
TechSoEasy
0
Concerto Cloud for Software Providers & ISVs

Can Concerto Cloud Services help you focus on evolving your application offerings, while delivering the best cloud experience to your customers? From DevOps to revenue models and customer support, the answer is yes!

Learn how Concerto can help you.

 
astracomputersAuthor Commented:
thanks for your help Jeff, below is the systeminfo as requested:

Host Name:                 GATEWAY
OS Name:                   Microsoft(R) Windows(R) Server 2003 for Small Busines
s Server
OS Version:                5.2.3790 Service Pack 2 Build 3790
OS Manufacturer:           Microsoft Corporation
OS Configuration:          Primary Domain Controller
OS Build Type:             Multiprocessor Free
Registered Owner:         xxxxxxxxxxxxx
Registered Organization:   xxxxxx
Product ID:                xxxxxxxxxxxx
Original Install Date:     7/12/2004, 5:58:09 PM
System Up Time:            2 Days, 13 Hours, 39 Minutes, 3 Seconds
System Manufacturer:       Intel Corporation
System Model:              SE7501CW2
System Type:               X86-based PC
Processor(s):              2 Processor(s) Installed.
                           [01]: x86 Family 15 Model 2 Stepping 5 GenuineIntel ~
2790 Mhz
                           [02]: x86 Family 15 Model 2 Stepping 5 GenuineIntel ~
2790 Mhz
BIOS Version:              PTLTD  - 6040000
Windows Directory:         C:\WINDOWS
System Directory:          C:\WINDOWS\system32
Boot Device:               \Device\HarddiskVolume1
System Locale:             en-au;English (Australia)
Input Locale:              en-us;English (United States)
Time Zone:                 (GMT+10:00) Canberra, Melbourne, Sydney
Total Physical Memory:     2,047 MB
Available Physical Memory: 388 MB
Page File: Max Size:       3,437 MB
Page File: Available:      2,068 MB
Page File: In Use:         1,369 MB
Page File Location(s):     C:\pagefile.sys
Domain:                    Jxxxx.local
Logon Server:              \\GATEWAY
Hotfix(s):                 62 Hotfix(s) Installed.
                           [01]: File 1
                           [02]: File 1
                           [03]: File 1
                           [04]: File 1
                           [05]: File 1
                           [06]: File 1
                           [07]: File 1
                           [08]: File 1
                           [09]: File 1
                           [10]: File 1
                           [11]: File 1
                           [12]: File 1
                           [13]: File 1
                           [14]: File 1
                           [15]: File 1
                           [16]: File 1
                           [17]: File 1
                           [18]: Q147222
                           [19]: KB867460 - QFE
                           [20]: KB886903 - QFE
                           [21]: KB933854 - QFE
                           [22]: SP1 - SP
                           [23]: KB870669
                           [24]: Q832483
                           [25]: KB888619 - Update
                           [26]: KB912442 - Update
                           [27]: KB916803 - Update
                           [28]: KB931832 - Update
                           [29]: KB931978 - Update
                           [30]: KB917283 - Update
                           [31]: KB922770 - Update
                           [32]: KB928365 - Update
                           [33]: Q827429
                           [34]: Q927978
                           [35]: IDNMitigationAPIs - Update
                           [36]: NLSDownlevelMapping - Update
                           [37]: Q828026
                           [38]: Q828026 - Update
                           [39]: KB925398_WMP64
                           [40]: KB885492 - Update
                           [41]: KB933566-IE7 - Update
                           [42]: KB889101 - Service Pack
                           [43]: KB914961 - Service Pack
                           [44]: KB925876 - Update
                           [45]: KB925902 - Update
                           [46]: KB926122 - Update
                           [47]: KB927891 - Update
                           [48]: KB929123 - Update
                           [49]: KB930178 - Update
                           [50]: KB931768 - Update
                           [51]: KB931784 - Update
                           [52]: KB931836 - Update
                           [53]: KB932168 - Update
                           [54]: KB933566 - Update
                           [55]: KB933854 - Update
                           [56]: KB935839 - Update
                           [57]: KB935840 - Update
                           [58]: KB935966 - Update
                           [59]: KB936357 - Update
                           [60]: KB831664 - Update
                           [61]: KB872769 - Update
                           [62]: XpsEPSC
Network Card(s):           1 NIC(s) Installed.
                           [01]: Intel(R) PRO/1000 MT Network Connection
                                 Connection Name: Server Local Area Connection
                                 DHCP Enabled:    No
                                 IP address(es)
                                 [01]: 192.168.0.1
                                 [02]: 192.168.1.4
0
 
Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
What's with the two IP addresses on your NIC?  Not that this is causing your problem... but it's an unusual and unsupported configuration so it makes me wonder what else may be funky with your setup.

A couple of other questions...
When did the errors start occuring?  
Are you able to restore files from the backup that's made?
What happens if you try to back up to a hard drive location instead?
What happens if you try to run backup manually?

Jeff
TechSoEasy
0
 
astracomputersAuthor Commented:
thanks for pointing out the two IPs.. ive removed one.. was working with a router on a differnet IP range temporarly.. have removed now as no longer needed

started happening within the last 2 weeks... i have successfully restored from tape as a test..

backup to hard drive works fine..

backup manually ends with result "failed" but all files are on the tape.. im presuming the error is from the vefify even during manual backup... i may be wrong about the verify causing this though.. it just appears that way to me
0
 
Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
Since you've removed the additional IP address, make sure that you rerun the CEICW (Configure Email and Internet Connection Wizard).

Then... I would agree that it looks like the verify process is what's triggering the error, but honestly, I've never encountered that before.  Since backing up to hard drive works without error we can assume that the problem has to do with the tape or tape drive.  Did you compare the size of a backup to hard drive with the size of the same backup on tape?  It's still possible that there is a space issue.

Also, have you tried using a brand new tape, or cleaning the tape drive?  Usually one of those steps will fix most common problems.

Jeff
TechSoEasy
0
 
astracomputersAuthor Commented:
i havent encountered the verify causeing an issue before either.. this is a rather strange one isnt it..

i have cleaned the tape drive many times but have no yet tried a new tape.. in saying that i have 5 tapes and would doubt that 5 are faulty and causing the exact same issue.. i may try a new tape though, you never know.. cheers
0
 
Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
It could be related to the indexing that's created on the tapes, so that's why a new tape is a good idea.

Jeff
TechSoEasy
0
 
astracomputersAuthor Commented:
ok i just changed my backup script and only included the system state.. it ran fine and the verify worked... i then added in the exchange database and once again it ran fine and the verify worked...

could it actually be that im asking it to backup to much data? if this is the case who do i speak to because ive been ripped off..i was sold a device which should backup and absolute minumum 80gb and its struggling to do 50gb... what to do???
0
 
Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
Hold on a sec... are you manually modifying the backup script?  You shouldn't do that... instead, run the SBS Backup Wizard to set it properly so that you don't mess up the permissions or file encoding.

Also, you should definitely reapply Hotfix 831664 as it does apply to your drive, because what I just noticed is this line from your log:

Found a tape media type in the library (Ecrix VXA-1).

Notice, that it doesn't say VXA-2?  Oops?!

Jeff
TechSoEasy

0
 
astracomputersAuthor Commented:
the drive is a vxa2 ... the media pool name is vxa-1 (its only the pool name.. could be called pool1 etc)

the sbs backup system isnt my problem here.. even manual ntbackups are failing in the same way
0
 
Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
That makes absolutely no sense at all to me... because it truly sounds as if your tapes are formatted as VXA-1 and not VXA-2.  That would explain A LOT of whats going on here.

Jeff
TechSoEasy
0
 
Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
Why not just run the VXA tool to make sure?
http://www.exabyte.com/support/online/downloads/downloads.cfm?did=622&prod_id=400

Jeff
TechsoEasy
0
 
astracomputersAuthor Commented:
i have the vxa tool. its how i updated the firmware on my drive. im 110% sure the drive is a vxa2. the driver it is using in windows is vxa2.. vxa2 is written on the top of the drive. the tapes are vxa2... the pool has changed names a few times.. particulary when you re-install new windows drivers.. the pool started out as vxa... it then when to vxa-1 after i updated the windows driver.. its just the pool name... call the pool name pool1 one from now one.. it doesnt mean anything...

this is what the vxa tool reports the device as:
"Selected Device: (2, 3) EXABYTE VXA-2           2122      S/N: 000085215216"
as you can see the firmware is version 2122 which is the latest available from exabyte

running the tape drive test from the vxa tool runs through successfully BUT its only a small amount of data so its not a good test for me
0
 
Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
And the tapes are V23's?  

Sorry if I'm being stubborn here... but I figure it's best if I get you to at least double-check the things that you've been looking at for a couple weeks... since I can't see any of it.  :-)

Jeff
TechSoEasy
0
 
Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
Also, I'm assuming you are running driver version 1.10.1?

Jeff
TechSoEasy
0
 
Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
And one last thing for tonight... Then I'm off to bed... :-)

Have you run a FULL backup to hard drive?  While the compression may be a bit different, it won't be too far off and at least you can see what the total backup.bkf file size is and if it makes sense that you may be out of room on the tape.

Jeff
TechSoEasy
0
 
astracomputersAuthor Commented:
hey jeff, dont apologise for asking me questions, im just glad someone is trying to help me

tapes are v23s... driver is 1.10.1

I havent run a full backup out to a hard drive very recently so i will give that a go asap and let you no the size etc

cheers

0
 
Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
No problem... FYI, this is exactly why I never use tape backups for SBS installs.  A set of 3 160GB 2.5" USB Hard Drives works just fine, and they're small enough to make it easy to cart one home each night.  Plus, these days they're cheap too... about $120 ea.

Jeff
TechSoEasy
0
 
astracomputersAuthor Commented:
Jeff, I ran the backup out to a hard drive. It ran perfect including the verify. Backup size is 58gb

Any suggestions who i can speak to about this VXA drive and why it isnt backing up atleast 80gb?
0
 
Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
Who can you speak to?  Who did you buy it from?

The thing is that 59GB is exactly what the capacity is of the V17 tapes.  We discussed you using new tapes, but did you ever try that?  Because that's about the only thing left that hasn't been checked.

Jeff
TechSoEasy
0
 
astracomputersAuthor Commented:
I will try a new x23 tape that i have here (im sure you already know this but v23s have been replaced with x23s)
0
 
Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
Actually I didn't know... because I don't use tape.  :-)

Jeff
TechSoEasy
0
 
astracomputersAuthor Commented:
i have solved this problem myself.

The tape drive was attached to a scsi raid card. I added an additional scsi adapter to the server for the tape drive and im now backing up and verifiying over 60gb...

tape drives and raid cards arent good together
0
 
Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
Congratulations!  This was really a tough one to figure out... and there would really have been no reason for me to even think that you might be plugging it into a RAID adapter because I had so much faith in you from the start!  :-)  

(I think that's almost like asking someone who is getting just a blank screen if they've plugged in the power cord).

Anyhow... glad you got it going!

Jeff
TechSoEasy
0
 
Computer101Commented:
Forced accept.

Computer101
EE Admin
0

Featured Post

Visualize your virtual and backup environments

Create well-organized and polished visualizations of your virtual and backup environments when planning VMware vSphere, Microsoft Hyper-V or Veeam deployments. It helps you to gain better visibility and valuable business insights.

  • 15
  • 11
Tackle projects and never again get stuck behind a technical roadblock.
Join Now