Files taking ages to open as Word still looking for old server

Posted on 2007-08-07
Last Modified: 2010-03-17
i have users reporting that when they open Word docs on a file and print server it is looking for the where the file used to reside.

we used to have an nt4.0 file and print server called - "Server1" for example.
we then migrated to a new 2003 server called "Server2"
all the files reside on Server2 and Server1 does not exist anymore.
when the users try and open Word docs from Server2, at the bottom of the Word window (gray bar) it says "Contacing \\Server1\sharename\..for information"    etc etc
then a status window appears telling me it is "Opening \\Server1\sharename\templates\"
so it must have some link to a template that does not exist anymore.

The files do not reside on Server1 anymore and eventually after approx 4 minutes they open.

I have deleted all content from the document and saved it as a blank doument, but i get the same problem....

Can anyone tell me how i can stop these from looking for the old location old the file?
and why would a .doc be linked in anyway to a .dot anyway?
One problem I have is that there are thousands of files, so recreating and resaving them is not an option.

Question by:naifyboy123
    LVL 13

    Expert Comment

    by:Kini pradeep
    are these files offline. how do your users open these doc's is it a mapped drive ? do the files open fine if you access the \\server1\share and then open the file ss?

    Author Comment

    they are not offline...
    they have a mapped drive using a login script to a parent folder which also contains files which do not have this issue.
    the same thing happens if i use unc at run - they take ages to open.
    i copied one of the word docs to my pc, took my pc off the domain and removed the network cable and still got the issue.
    therefore, i beleive it has to be something to do with the make up of the files themselves.


    Author Comment

    just an idea - maybe i could email one of these docs to someone who could try opening it and see it they get the same issue - it could help diagnose where the problem is.....

    Accepted Solution

    no help here then.....(ironic) thanks!

    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    Maximize Your Threat Intelligence Reporting

    Reporting is one of the most important and least talked about aspects of a world-class threat intelligence program. Here’s how to do it right.

    The Selection object is designed for user interaction. It has a Range property, so it can be used in most places that a Range object can. Recorded macros must use the Selection because they are simply copying what the user is doing. A Range prope…
    Nice table. Huge mess. Maybe this was something you created way back before you figured out tabs or a document you received from someone else. Either way, using the spacebar to separate the columns resulted in a mess. Trying to convert text to t…
    This video walks the viewer through the process of creating a watermark for their document, customizing it, and saving it for viewing/printing needs.
    Learn how to create and modify your own paragraph styles in Microsoft Word. This can be helpful when wanting to make consistently referenced styles throughout a document or template.

    779 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    17 Experts available now in Live!

    Get 1:1 Help Now