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Adobe Photoshop 7 will not save files to a mapped network drive

My  users have reported a problem with saving files from AdobePhotoshop 7 to a mapped network drive. When they try to save the file they received an error saying it cannot be saved because the disk is full, but the disk is not full. They are able to save to the local hard drive on the PC and can also save to a flash drive but cannot save to the network drive.  It does not appear to be a premissions issue becasue htey are able to save from any other application to the mapped drive, they just can save from Photoshop 7.  We have reproduced the problem for three different users on three different PCs.  The only way the users are able to save to the mapped drive is if you make them a local admin. This does not make sense: why would they need to be a local admin on a PC in order to save to a mapped drive which they access using domain credentials?  

I have read of two possible solutions: one says you can't save because the swap disk is full. That is not the case in our situation becasue you CAN save to the local HD,  so it must not be full.  You just can't save to the mapped drive.  The other article suggested that Photoshop 7 cannot recognize very large hard drives. However, as I mentioned before,  if you add the user's domain account to the  local admin group on the PC, you can save to the network drive, so the size of the drive is apparently not  the problem.   Does anyone know  a way around this issue? Any help would be greatly appreciated.
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bradber
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bradber
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2 Solutions
 
pcumberbatchCommented:
Might be a permission problem after all since changing credentials helps. Maybe the systems permissions restrict photoshop.  

I find some programs don't show up in user logins even when they are in the all users folder and I have to go and adjust folder permissions to match another app that is showing up. So it might be a similar thing only with interaction with the network. BTW what OS are you running?
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bradberAuthor Commented:
Hi,
I'm using XP SP2.  Yes, it does sound like some kind of permissions issue but doesn't make sense why a local admin account would let you write to a disk on a file server that depends on the domain for authentication.
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pcumberbatchCommented:
Agreed, doesn't seem logical. I had probs with Photoshop 5 on win2000 but that was local, not network related. Here is a weird post from another site - http://lists.apple.com/archives/xsan-users/2005/Dec/msg00034.html

Photoshop CS should fix that for you. We had XSAN 1.0 with Photoshop 7 and had the same problem. Apple told me it was a POSIX issue with Adobe and Adobe told me they do not support network drives (non-local drives). Bottom line is that Photoshop CS fixed it for us. Get the trial version and test it.

I say it is weird 'cause I can't see how a major player would not support network drives. I know this is not your problem since once local local admin permissions are added you can save to the network.

Meanwhile, look through your security settings for PS and compare with those of another app without the problem and see if something turns up.
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wrawlsCommented:
I too have this issue when using Photoshop 7 and/or Photoshop Elements.  Unfortunately, I am the network administrator, I'm in the local admins groups & the domain admins group, and I still cannot save.

I've been using Photoshop 7 for quite some time & this was never a problem.  I've been busting my brain to figure out what may have changed that would cause this & the only thing I can think of was upgrading to Acrobat Reader 7.x (although I haven't uninstalled it for testing).
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pcumberbatchCommented:
How about OS updates, have you guys done any lately or are they set to update automatically? I know MS fixed a prob with their HTML Help and now they don't work on network drives, you have to copy to the hard drive to see the content. There might be something similar happening with Adobe.

Only work around I can think of at present is to save to a folder on the system, create a batch file which moves the files from that folder to the network and run the batch file whenever you are done with PS for the day. Provided the files all go one place that would be an easy batch file.

Or you can recreate the file structure of the area where you save on the local system, save files to the appropriate folders and copy the entire thing to the network at the end of the day. Folders won't over write only files if you ok it.
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wrawlsCommented:
Yes, OS updates are being done on the local PC & the server.  I've been using the workaround & for me it's OK but my users aren't as savvy & it's a burden for the amount of work they do.

One thing I did fail to mention was that the problem started happening when we moved from a Windows 2000 server to a Windows 2003 server OS for my main file server.  I've just completed testing & I can still save to my old Windows 2K server but not the new W2k3 server.  It's definitely a Microsoft issue that I'm about to search their KB for.
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bradberAuthor Commented:
Well, our file server that we can't save to is still on WIndows 2000. It's difficult to know what the root casue is with such inconsistent results. I am satisfied to know that others have had the same problem so it is apparently a "feature" of the program rather than a configuration error.   Thanks to all of you for your input.
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Valhalla525Commented:
For what it's worth, we don't have Photoshop 7 but DO have Acrobat Reader 7 (v7.0.9) in our environment.  A couple of our users are having the same issue, and neither OS updates nor Acrobat updates have been able to fix it.

A complete system re-image usually takes care of it, though users accessing the shared drive via a WAN link continue to experience the problem despite it being a lightly-used 3.0 Mbps WAN connection.

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paullukeCommented:
The problem is that Photoshop < CS4 can't save to large hard drives. If you have over a TB of available space it won't save. If your free space is larger than 1TB create a junk folder and fill it with crap you can delete later as you need more space. Keep your free space below 1TB and saving is not a problem.
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