Outlook WebAccess to GroupWise emails are garbled

Posted on 2007-08-08
Last Modified: 2013-11-12
We use Exchange 2003.  We have users that use Outlook 2003 and Outlook WebAccess.  If a user sends an email from Outlook WebAccess to a specific user that is running GroupWise (I do not know their version number or settings, as its a different company), the email is garbled when they get it.  When she hits "reply" it goes to plain text and she can read it.

She can read email from out standard Outlook 2003 users with special formatting/HTML type of emails.  Is there anything I can do to give this specific GroupWise user instructions on how to read our emails properly?  A setting on her box somewhere?
Question by:gregsopcak
    LVL 35

    Expert Comment

    Maybe the fault isn't on the GroupWise side.  If they can read stuff from your OL2K3 clients they should be able to read stuff from your OWA.  In theory.

    Have you examined the difference between mail sent by the outlook client and by the OWA?

    In the meantime, have the recipient check with her GroupWise admin to see if she's configured to allow plain-text on both read views and compose views.  Whatever the OWA is sending, although not "normally" viewable, is apparently translatable to plain-text but isn't being viewed that way in her read view.

    Accepted Solution

    Problem appears on other end.  Not sure what they did to resolve

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