[Okta Webinar] Learn how to a build a cloud-first strategyRegister Now

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 265
  • Last Modified:

Outlook WebAccess to GroupWise emails are garbled

We use Exchange 2003.  We have users that use Outlook 2003 and Outlook WebAccess.  If a user sends an email from Outlook WebAccess to a specific user that is running GroupWise (I do not know their version number or settings, as its a different company), the email is garbled when they get it.  When she hits "reply" it goes to plain text and she can read it.

She can read email from out standard Outlook 2003 users with special formatting/HTML type of emails.  Is there anything I can do to give this specific GroupWise user instructions on how to read our emails properly?  A setting on her box somewhere?
0
gregsopcak
Asked:
gregsopcak
1 Solution
 
ShineOnCommented:
Maybe the fault isn't on the GroupWise side.  If they can read stuff from your OL2K3 clients they should be able to read stuff from your OWA.  In theory.

Have you examined the difference between mail sent by the outlook client and by the OWA?

In the meantime, have the recipient check with her GroupWise admin to see if she's configured to allow plain-text on both read views and compose views.  Whatever the OWA is sending, although not "normally" viewable, is apparently translatable to plain-text but isn't being viewed that way in her read view.
0
 
gregsopcakAuthor Commented:
Problem appears on other end.  Not sure what they did to resolve
0

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Tackle projects and never again get stuck behind a technical roadblock.
Join Now