Trying to restore a Gateway 3040GZ laptop for a friend. She had brought me over what she must have thought to be the restore disks, but my guess was she was supposed to make a set of back up disks but did not. Anyway, it seems as thought there is a restore partition on D drive. But it also has a padlock looking icon. If I start in command mode I can see several directories, but do not see any type of exe file.
Can the system be restored? How do I access D drive? I can wipe out drive and start from scratch if needed and reinstall OS, but prefer to do original backup since it is not my system and I do not want to have to hunt drivers etc.
Any info appreciated!