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TS session doesn't see local printer

Posted on 2007-08-08
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We have a remote office that installed a HP 6940 deskjet & can print fine locally.  However, she can't see the printer when she's connected to the terminal server.    I don't know a lot about printers, but this is what I've checked so far based on postings I've read here.

1) Local resources - Printers is checked in RDP to bring over to the server.  
2) The Client Printer redirection is not disabled on the server: (Control Panel > Terminal Services Configuration > RDP-TCP properties > tab Client settings. The toggle for printer mapping under "Disable the following:" must be OFF.)
3) Check in Active Directory on the user account used to connect. Go to the Environment tab and see if any of the Client devices boxes are checked/unchecked.
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Question by:TinaSC
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by:TinaSC
ID: 19654447
I just received an email back from HP support saying that printer isn't compatible with TS.  That's not good.  Is there any kind of workaround?
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intelliwyse earned 500 total points
ID: 19655067
There may be a work around but typically work arounds for printers don't hold, and you'll have continued problems with it over the long term. I would suggest that you try a different driver on your local machine. Here are some steps to try:

Download the basic driver for this printer at
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=bi-39216-2&lc=en&cc=us&dlc=en&product=467980&os=228&lang=en

Install this driver on your server by creating a new printer on your Terminal Server connected to LPT1 and use that driver. Obviously there isn't a printer there, but it will "install" the driver. Don't delete this printer until you've confirmed your troublesome user's printer maps.

Now try to connect an RDP session with the user you are having the problem with. If the printer does not map (which it may not), then use a different driver. Try a more generic driver that is already installed on the server. I'm not sure where you would start here, maybe you could try an Inkjet 970 driver on the local machine and see if it prints to the printer ok. Play around on the local machine and try to find a driver that is also already installed on your server. Once you find one that prints ok on that printer from the local session (inside XP natively), then try installing a fake printer using LPT1 with that same driver on your server, just to make sure that the server has the driver system files in the cache. That procedure isn't always nessasary but it's helped me solve some odd printer problems before.

If none of those things work, there are other things you can do, but most of them aren't worth it and usually don't work. My best advice when dealing with TS Printing is to regulate carefully the kinds of printers that your end users have, because most modern printers will give you problems in Terminal Services.
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by:TinaSC
ID: 19662439
Thanks for the suggestion.  I learn all sorts of lessons the hard way!  Can you recommend a color printer that works with terminal services?  This is for a 2-person remote office that only prints about a ream per month
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by:intelliwyse
intelliwyse earned 500 total points
ID: 19662962
I would call HP's Business Pre-Sales Consultation number at 800-888-9909 and have them give you a recomendation, preferably in the form of an e-mail for documentation. They always are updating their printers, and it's a real hassle to know for sure that any given modern model you can buy will work. Most fairly basic printers you can get to work very easily, however I've had some recent horror stories come out of printers I've bought recently from them with Terminal Services.
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