USB Devices/Ports unrecognized with XP SP2

Posted on 2007-08-08
Last Modified: 2013-11-17
I have an HP Pavilion ze5400 Notebook, it is currently running Windows XP SP2 and it doesnt recognize any USB device that I plug into it. I have tried several different devices and devices that used to work with the computer. This problem occurred when I upgraded from XP SP1 to SP2. Just as a test I removed SP2 and brought the computer up running with XP SP1 and all of the USB devices worked fine. I have since put XP SP2 back on the computer and none of the USB devices are recognized. Any ideas?
Question by:mdoten
    LVL 9

    Accepted Solution

    1. Expand "USB Serial Bus Controllers" in device manager
    2. Right-click on the USB Host Controller driver (if there is more than 1, then repeat this process for them all) and choose update driver
    3. allow windows to search for software
    4. choose to install from a specific location
    5. choose "dont search. I will choose the driver..."
    6. choose "Standard OpenHCD USB Host contoller", or just try whatever driver is listed, starting with the bottom of the list.

    My device manager listed 4 usb host drivers, and i regained usb support after changing 2 of the drivers as described above.

    Try that.

     - brugh


    Author Comment

    Thanks, the computer is at a different location so I will check it tonight and let you know if that works. Were you having the same problem I was with updating from XP SP1 to SP2? Do you know what would cause this to happen?
    LVL 66

    Expert Comment

    Also, you can try and upgrade the Chipset Drivers......

    Author Comment

    How would I go about upgrading the chipset drivers??
    LVL 66

    Expert Comment

    Look for your model number on the bottom sticker and match it here...

    Then look for Chipset Drivers.......

    It is probably an Intel Chipset....

    Try downloading this to se if you can identify it, and then proceed to get the drivers at Intel's site, under the download center...

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