Best method for changing a Windows user account name and e-mail address in a Windows 2000 domain.

Posted on 2007-08-08
Last Modified: 2013-12-05

Windows 2000 domain. Windows 2003 Exchange server. A user has requested that their Windows account name be changed along with their e-mail address. I've searched EE to find the right way to do this but couldn't find something comprehensive. Basically, I'm trying to avoid any gotchas, i.e. user not being able to log on, e-mail not being routed properly, etc.

Looking for the best/safest way to do this. If a procedure already exists on the Internet, a link would do just fine.

Thanks in advance.
Question by:lucado01
    LVL 19

    Expert Comment

    Just go to AD Users and Computers, User Properties for that user and change the display name of the user account. Then, go to email addresses tab of the user properties and modify the email address to whatever is needed.
    LVL 104

    Accepted Solution

    I don't rename accounts except for a user getting married.
    I have outlined the reasons and the best way forward on my web site here:

    LVL 5

    Expert Comment

    To expand, you'll probably want to change the users' logon account as well, to keep it simple. I would recommend retaining the old email address as an additional SMTP address for their mailbox as some users may have the old address cached in outlook (this is one of those gotchas you were concerned with). Youwill want the new address to be their default. Also, don't know if this applies, but if you have a spam filter, you may need to include the new email address as well.

    Author Comment


    Followed your directions, implemented the change late last night. Every thing looks good this morning except the old name is still showing next to the Mailbox - Username under the Folder List in Outlook 2003.

    Is this a result of it being in cached mode? If so, do I need to take it out of cache mode temporarily to have it update or will it change eventually? The new name is showing up in the GAL.

    LVL 104

    Expert Comment

    You will probably need to recreate the Outlook profile to get the change to appear in Outlook correctly.


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