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Why is Outlook 2007 instant search query builder always grayed out?

Posted on 2007-08-08
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Last Modified: 2009-02-10
I'm sure this is something simple, but for the life of me I can't figure out what the trick is.  I've googled this to no avail...I'm hoping one of you experts here can give me a clue. :)

The Query Builder that expands below the Outlook 2007 Instant Search field that appears in the title bar of each of my mail folders is always grayed out and inaccessible.  I cannot type anything in the form (From, Body, Subject, To) or select any of the drop down options.

Does something need to be enabled in Exchange for this functionality to be available?  Is this a client setting that I've overlooked?  Thanks in advance!
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Question by:ShantiSmurf
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MrLonandB earned 1000 total points
ID: 19655138
Have the plug-ins for instant search been installed? Do you still have a bar: "Enable Instant Search"...?
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by:ShantiSmurf
ID: 19655151
Plugins have most likely not been installed.  Where would I see that bar, in the client or on the Exchange server somewhere?
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by:ShantiSmurf
ID: 19655197
By the way I should probably explain that I'm accessing Outlook through the shared desktop of a Citrix server, not on a local desktop.  I do have full administrative access to the Citrix and the Exchange servers however, so I can install anything that's needed.
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LVL 19

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by:MrLonandB
ID: 19655219
You should have an area right above your viewing pane: "Click here to enable Instant Search". If not, and you do not have the plug-in installed already, go to: http://www.microsoft.com/downloads/details.aspx?FamilyID=738fc2de-49b9-4e69-9227-2206277ab7c9&displaylang=en
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by:MrLonandB
ID: 19655240
OH -- I assumed this was a client machine.

You may need to install the plug-in on the Outlook that Citrix is sharing.
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Author Comment

by:ShantiSmurf
ID: 19655277
I think Instant Search is enabled, since the search field with the little blue magnifying glass appears in the title bar of each folder, and that much works...I just can't refine my search using the Query Builder.  

Will this plugin work for Windows Server 2003?  Also, do you know if  the initial cataloging is fairly resource-intensive?  If so I will probably wait until after hours to kick it off.

Thanks!
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Author Comment

by:ShantiSmurf
ID: 19655679
A couple questions about this plugin:

How would this work in a multi-user shared desktop environment like mine?  We have two servers in our Citrix farm, so I'd be installing it on both.  It looks fairly innocuous, but I just dont know how much access it might give to other users content.  Would it be able to search messages on the Exchange server, or is it assuming your mail is all downloaded locally?  You should be able to assume MS would handle all that, but you never know hehe
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Expert Comment

by:OdyChris
ID: 23203174
Hey guys,

just wanted to add to this question..

I just upgraded a Office 2003 user to Office 2007, they cant use the Query Builder in Outlook Find.

Are we saying that Instant Search is supposed to be running in order to use this feature?

The regular search works, but the advanced search is the problem...

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