Aiport Extreme Network Printer Problems

Posted on 2007-08-08
Last Modified: 2013-11-09
I set up a network for someone using the latest Airport Extreme N model. I have an airport express upstairs and one in a back office.

In the back office I have an HP printer network printer as well as a power mac.
 connected via ethernet and a switch to the airport express.

This is not my favorite thing to do. I'd rather have these items wired, but their house doesn't permit it. I even tried to network over the electrical system, but their electrical system prevents it for some reason unknown to me.

They keep telling me that their default printer keeps losing connection to the wireless computers.

Any ideas how I can keep the network printer connected so they don't have to keep adding it?
Question by:mrmyth
    LVL 39

    Expert Comment

    To clarify ..
    They have 1 Airport Extreme .. 2 Airport Express Base Stations (are these repeaters? or have their own DHCP?)
    Does the HP printer have  fixed IP address?

    Are they configured
                      ________  Express
    Extreme ---|
                      -------------  Express


    Extreme --- Express --- Express
    LVL 1

    Author Comment

    great questions.

    they have one airport extreme and three repeaters (airport express)

    The hp printer has a dynamic ip address.
                      ------------------- Express (upstairs) ) ) ) laptop (keeps losing printer)
    extreme ---|
                       -------------------Express 1st floor ----------Express 1st floor (office)--ethernet cable-------switch |------------- power mac
                                              --------------multifunction printer

    LVL 1

    Author Comment

    my diagram did come out great.

    but basically the switch has the power mac and the multifunction printer hard-wired to it and it is hard-wired to the airport express repeater.
    LVL 1

    Expert Comment

    From Apple about this problem;

    AirPort Extreme base station: How to enable Cisco VPN connections
    LVL 1

    Author Comment

    This above answer seems to be in the wrong place.
    LVL 39

    Accepted Solution


    So, the Power Mac .. connected via the switch has NO problems printing .. only the laptops (Windows or OSX??) connected wirelessly have problems resolving the connection to the HP printer?

    The Airport Extreme router is the DHCP server I am guessing and the 2 Express boxes just repeating/extending the network.  No other DHCP running on any box on the network?

    1. I'd suggest giving the HP Printer (you don't mention what model) a FIXED IP address in the IP range and subnet of the existing network.

    2. There's a small possibility that the Express (upstairs) has some problem or issue. Check that its configuration is identical to the one downstairs
    LVL 1

    Author Comment

    I checked what you said and you were correct. The ip address of the upstairs express was conflicting with the downstairs one. I set static ip addresses on all the airport expresses and then used a netgear electrical router to bridge the gap from one of the airport expresses to the difficult office. It seems to be fixed.

    Thank you for your help.

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