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Microsoft, Windows, XP, DHCP Ping Issues

Posted on 2007-08-08
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Last Modified: 2013-11-29
I have a problem that's frustrating me...

Details:
Computer I'm trying to ping: Apps01 (192.168.0.241) - Windows 2000 Server SP4
Computer I'm working on: WS9999 (192.168.0.66) - Windows XP Pro SP2

I'm trying to ping a computer on my network (Apps01) from a workstation (WS9999) and I'm getting a "Request Timed Out" error. I can ping ALL other computers on the network. I can ping the problem computer (Apps01) on any other computer on the network. I can ping the workstation (WS9999) from any other computer on the network. I cannot ping the workstation (WS9999) from Apps01.

I've tried to set a static IP address on the workstation but I still have the same problem. 192.168.0.241 appears in the ARP table on WS9999 with the correct MAC address.

When I turn the Windows Firewall off, I am able to ping Apps01. When I turn it back on, I am still able to ping Apps01. But when I change IP addresses (i.e. renew DHCP or set a new static IP address), I am not able to anymore. I've tried checking and unchecking all the boxes in the Windows Firewall with regard to ICMP and nothing seems to make a difference.

Tried everything I can think of to resolve this issue. I'm thinking that I'm missing something simple. Please help.

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Question by:victornegri
9 Comments
 
LVL 63

Expert Comment

by:SysExpert
ID: 19656915
It sounds like a slightly corrupted registry.

I would try creating a new user profile and see if it continues to happen.

Make sure you have Local Admin permissions.

I hope this helps !

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Author Comment

by:victornegri
ID: 19657003
Creating a new local administrator gives the same symptoms.
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Expert Comment

by:jahboite
ID: 19657080
On your WS9999 machine, fire up a command prompt and type:
netsh int ip reset resetlog.txt

this will reset the connection and certain registry keys and you'll get a new dhcp lease.

Then check your firewall exceptions list to ensure you can send and receive echo requests and replies to and from all machines.
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Author Comment

by:victornegri
ID: 19657437
still the same thing.

Here's another thing. I ran Angry IP Scanner from ws9999 on my subnet and found 147 alive hosts. I ran Angry IP Scanner on the same subnet on another machine and found 148 alive hosts. Seems like the only computer I can't hit is Apps01 from this machine. I think there's something screwy on Apps01 and not this workstation (although it's a bit strange that I can ping it if I turn off the firewall).
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Expert Comment

by:jahboite
ID: 19657551
You said "I cannot ping the workstation (WS9999) from Apps01." - what exactly doesn't work?  Request timed outs?

It definitely seems like the firewall on WS9999 is the problem, have you checked the scope settings?
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Author Comment

by:victornegri
ID: 19657647
Here is the result of "netsh firewall show state verbose = ENABLE". SMB is allowed for the Local Subnet:



Firewall status:
-------------------------------------------------------------------
Profile                           = Domain
Operational mode                  = Enable
Exception mode                    = Enable
Multicast/broadcast response mode = Enable
Notification mode                 = Enable
Group policy version              = None
Remote admin mode                 = Disable
      Scope: *

Local exceptions allowed by group policy:
-------------------------------------------------------------------
Open ports       = Enable
Allowed programs = Enable

Log settings:
-------------------------------------------------------------------
File location   = C:\WINDOWS\pfirewall.log
Max file size   = 4096 KB
Dropped packets = Enable
Connections     = Enable

Service settings:
Mode     Customized  Name
-------------------------------------------------------------------
Enable   No          File and Printer Sharing
      Scope: LocalSubNet
Disable  No          UPnP Framework
      Scope: *
Enable   No          Remote Desktop
      Scope: *

Program exceptions:
Mode     Local policy  Name / Program
-------------------------------------------------------------------
Enable   Yes           Symantec Ghost Win32 Client Agent / C:\Program Files\Symantec\Ghost\ngctw32.exe
      Scope: *
Enable   Yes           UltraVNC Server / C:\Program Files\UltraVNC\winvnc.exe
      Scope: *
Enable   Yes           Network Diagnostics for Windows XP / C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
      Scope: *
Enable   Yes           Remote Assistance / C:\WINDOWS\system32\sessmgr.exe
      Scope: *

Port exceptions:
Port   Protocol  Local policy  Mode     Name / Service type
-------------------------------------------------------------------
137    UDP       Yes           Enable   NetBIOS Name Service / File and Printer Sharing
      Scope: LocalSubNet
138    UDP       Yes           Enable   NetBIOS Datagram Service / File and Printer Sharing
      Scope: LocalSubNet
139    TCP       Yes           Enable   NetBIOS Session Service / File and Printer Sharing
      Scope: LocalSubNet
445    TCP       Yes           Enable   SMB over TCP / File and Printer Sharing
      Scope: LocalSubNet
1900   UDP       Yes           Disable  SSDP Component of UPnP Framework / UPnP Framework
      Scope: LocalSubNet
2869   TCP       Yes           Disable  UPnP Framework over TCP / UPnP Framework
      Scope: LocalSubNet
3389   TCP       Yes           Enable   Remote Desktop / Remote Desktop
      Scope: *

Ports on which programs want to receive incoming connections:
Port   Protocol  Version  PID       Type  Wildcarded  Forced  Name / Program
-------------------------------------------------------------------
500    UDP       IPv4     688       App   No          No      (null) / C:\WINDOWS\system32\lsass.exe
      Scope: *
4500   UDP       IPv4     688       App   No          No      (null) / C:\WINDOWS\system32\lsass.exe
      Scope: *
1025   UDP       IPv4     1140      App   Yes         No      (null) / C:\WINDOWS\system32\svchost.exe
      Scope: *
1026   UDP       IPv4     1140      App   Yes         No      (null) / C:\WINDOWS\system32\svchost.exe
      Scope: *
5900   TCP       IPv4     176       App   No          No      UltraVNC Server / C:\Program Files\UltraVNC\winvnc.exe
      Scope: *
5800   TCP       IPv4     176       App   No          No      UltraVNC Server / C:\Program Files\UltraVNC\winvnc.exe
      Scope: *
1346   UDP       IPv4     1732      App   No          No      Symantec Ghost Win32 Client Agent / C:\Program Files\Symantec\Ghost\ngctw32.exe
      Scope: *
45064  TCP       IPv4     2844      App   No          No      (null) / C:\Program Files\Trend Micro\OfficeScan Client\TmListen.exe
      Scope: *
1188   UDP       IPv4     1140      App   Yes         No      (null) / C:\WINDOWS\system32\svchost.exe
      Scope: *
1189   UDP       IPv4     1140      App   Yes         No      (null) / C:\WINDOWS\system32\svchost.exe
      Scope: *
1222   UDP       IPv4     1140      App   Yes         No      (null) / C:\WINDOWS\system32\svchost.exe
      Scope: *
123    UDP       IPv4     1052      App   No          No      (null) / C:\WINDOWS\system32\svchost.exe
      Scope: *
1900   UDP       IPv4     1220      App   No          No      (null) / C:\WINDOWS\system32\svchost.exe
      Scope: *
1321   UDP       IPv4     1140      App   Yes         No      (null) / C:\WINDOWS\system32\svchost.exe
      Scope: *
1322   UDP       IPv4     1140      App   Yes         No      (null) / C:\WINDOWS\system32\svchost.exe
      Scope: *

Ports currently open on all network interfaces:
Port   Protocol  Version  Program
-------------------------------------------------------------------
137    UDP       IPv4     (null)
      Scope: LocalSubNet
139    TCP       IPv4     (null)
      Scope: LocalSubNet
138    UDP       IPv4     (null)
      Scope: LocalSubNet
3389   TCP       IPv4     (null)
      Scope: *
1346   UDP       IPv4     C:\Program Files\Symantec\Ghost\ngctw32.exe
      Scope: *
445    TCP       IPv4     (null)
      Scope: LocalSubNet
5800   TCP       IPv4     C:\Program Files\UltraVNC\winvnc.exe
      Scope: *
5900   TCP       IPv4     C:\Program Files\UltraVNC\winvnc.exe
      Scope: *

ICMP settings for all network interfaces:
Mode     Type  Description
-------------------------------------------------------------------
Disable  2     Allow outbound packet too big
Disable  3     Allow outbound destination unreachable
Disable  4     Allow outbound source quench
Disable  5     Allow redirect
Enable   8     Allow inbound echo request
Disable  9     Allow inbound router request
Disable  11    Allow outbound time exceeded
Disable  12    Allow outbound parameter problem
Disable  13    Allow inbound timestamp request
Disable  17    Allow inbound mask request

Additional ICMP settings on Local Area Connection 2:
Mode     Type  Description
-------------------------------------------------------------------
Disable  2     Allow outbound packet too big
Disable  3     Allow outbound destination unreachable
Disable  4     Allow outbound source quench
Disable  5     Allow redirect
Enable   8     Allow inbound echo request
Disable  9     Allow inbound router request
Disable  11    Allow outbound time exceeded
Disable  12    Allow outbound parameter problem
Disable  13    Allow inbound timestamp request
Disable  17    Allow inbound mask request

Local Area Connection 2 firewall settings:
-------------------------------------------------------------------
Operational mode = Enable
Version          = IPv4
GUID             = {25F1B93F-7593-4C12-8574-C30315244569}

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Author Comment

by:victornegri
ID: 19657766
Ran Angry IP Scanner on Apps01 and only found 144 hosts (other computers show 148 still). So Apps01 can't ping 4 computers on the network but others can.
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Author Comment

by:victornegri
ID: 19658001
Figured it out. For some reason there were old static entries in the ARP cache on Apps01. I deleted them and now everything works again. I don't know where those came from.

Thanks for the help!
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