Another 5.7.1 You do not have permission to send to this recipient error

Posted on 2007-08-08
Last Modified: 2013-11-05
We're running Exchange 2003 SP2. GFI MailEssentials v12 as spam filter.

A user from an outside company is unable to send a message to a specific user within our domain. They are able to send messages to other accounts in our domain. Other users at the same outside company can send a message to the original intended recipient.  Messages come in fine to other accounts and show up in the logs. The outside account has been added to GFI whitelist and outlook safe sender list. No joy.  Exchange sender, recipient and connection filtering enabled. The outside account is not blocked on our exchange server that I can find.

The bounce message generated from the sending mail server: on 8/8/2007 1:49 PM
>             You do not have permission to send to this recipient.  For
> assistance, contact your system administrator.
>             < #5.7.1 smtp;550 5.7.1
> Requested action not taken: message refused

Any help is greatly appreciated.
Question by:gregmeadors
    LVL 104

    Accepted Solution

    The message means what it says - the message was refused.
    Has the sender showed that it is your server that is rejecting the message?
    Do connections from their server show in your logs? Have you used GFI to see whether it is logging the rejection?


    Author Comment

    Thanks for the reply.
    GFI does not log the rejection but does log other messages from the sender to other accounts in our domain.  I see in the smtp log xexch50 - 504 followed sometimes by bdat -250.  I'm not clear why this occurs only with the two accounts -- other accounts on the two domains send and receive fine.

    Featured Post

    Don't lose your head updating email signatures!

    Do your end users still have the wrong email signature? Do email signature updates bore you or fill you with a sense of dread? You can make this a whole lot easier on yourself by trusting an Exclaimer email signature management solution. Over 50 million users should you!

    Join & Write a Comment

    To show how to create a transport rule in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Rules tab.:  To cr…
    In this Micro Video tutorial you will learn the basics about Database Availability Groups and How to configure one using a live Exchange Server Environment. The video tutorial explains the basics of the Exchange server Database Availability grou…

    731 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    15 Experts available now in Live!

    Get 1:1 Help Now